CT
Craig T

1 reviews | Active since Oct 2018

11 Oct 2018, 15:45

Webafrica bill for products not provided

Webafrica keep billing me annualy for anti-virus software even though I bought a few multi year licenses some time ago They bill me annually (without providing a new licence key) and now I am being 'handed over' for non payment of a product I did not request and have not received. Last year, when I asked them to cancel invoices they cancelled my multi-year licences. Totally ***********

0
Replies (2)
Webafrica
Webafrica's reply11 Oct 2018, 15:58
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

CT
Craig T's update11 Oct 2018, 16:09
Reviewer Update
Standard reply and useless, many tickets, two years and you still dont have it right.