Webafrica - Beyond pathetic service

Hi There,

Roelof here.

I've had multiple discussions with your personnel on watsapp (supposed quicker service and will sort me out 'in a flash'' - to no avail).

I've paid for a router and data on the 26/27th of August 2021 and up until now am not connect (No flash, right?).

So - problem came in after I paid, I had to go through the step-by-step process of getting RICA'd. I've submitted my documents a few times, after which I've come to learn that Webafrica has got my address wrong. They had it as "12 Didiyela Street, Griffiths Mxenge, Cape Town" as per email received on 30 August at 9h33am. Now I tried and tried and tried to rectify this on my side, but obviously I can only submit so much RICA documentation for my rightful address as per my online profile "701 Rubenstein Drive, Moreletapark, 0044" At the end of some struggles, I got through to an agent. The agent advised that I should cancel the order (Paid already), credit received, then we place a new order with the correct details - Reference to this chat is: #***.

So I tried the route - and it did not work, through your watsapp line, through calling, whichever way. So I decided, enough bad service is enough right...

I then tried to cancel my order (This was yesterday the 1st of September (happy spring day, right?) - check my chat history - a FULL day on watsapp on the phone (whilst I need to do actual work) with different agents, all the channels I can try on your poor service, just to get passed from one to the following agent, time after time, after I got to about 4h52pm). References for these chats are #*** and names that tried assisting via Watsapp service - Firdows Van, Simphiwe, Masithembe, Amanda, Jeandre De, Charles, Clint, Thapelo ...no solution.

So - this morning I thought - lets try and be #positive, seeing as that I'm not getting my money back....I started at about 10h02am....Raeez helped first, but response time between messages is about 11minutes (Who sits and wait for 11minute replies)...I obviously lost the chat. #*** Had to start again. Lost that chat as well #***. Get a chat with Taryn @1h19pm - send her my webafrica love story, she ditches the scene for Sales Department - chatless again...#@$% & #***!

So - here I am. Please HELP...