JH
JohanDiana H
1 reviews | Active since Jul 2021
01 May 2022, 14:25
Webafrica, best at doing nothing and let their kid do it for them!!!
Bad!!!!!!!! Fibre was of for a week and I asked why should I pay for no internet and the said they will credit me!!! They never did!!!! Took the full amount and when I spoke to someone over watsapp(Training on hou to talk to people over a phone is out)!! You can only watsapp as auto correct does not work on a call!! Ooo yea, sorry let me carry on. I texted a person at Webafrica to ask where is my refund as I was supposed to be credited and they aske me to hold on ( for mor than an hour) then I received a watsapp saying it seems like I am done!!! ***???? I said no, so I asked the person how far he/she was with my issue and the best thin is he/she said that he/she is busy with the credit but not mine???🤣🤣🤣. Seems like every employee takes home a tablet and let their kids do their jobs!!!!! Useless!!!!!
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JohanDiana H's updateReviewer Update
01 May 2022, 14:33Look at this, [05/01, 11:28] Webafrica Watsapp: *Nhlanhla*: Hi there, my name is Nhlanhla, how can I assist you today?
[05/01, 11:29] Johan: Hi, when will I receive my refund for the week that my wifi was off last month?
[05/01, 11:29] Johan: It was off for a week
[05/01, 11:35] Johan: *Nelisiwe*: turn around time is 24/48 hours
[05/01, 11:35] Johan: *Nelisiwe*: You will be credited for the down time
[05/01, 11:35] Johan: That is unecceptable, who is going to rcover the money I loose? Should I deduct it from my monthly payments to you?
[05/01, 11:38] Johan: You guys deducted the full R849 this month and that is not correct, so I expect the money for my down time back into my bank within 24 hours!!!!! Thanks
[05/01, 11:53] Webafrica Watsapp: *Nhlanhla*: When was the line down?
[05/01, 11:54] Johan: Check your system
[05/01, 12:04] Johan: 11 April untill 18 April, Metro fibre only came to fix the line on 18 April
[05/01, 12:06] Webafrica Watsapp: *Nhlanhla*: So you want a refund for the days without internet access ?
[05/01, 12:08] Johan: Yes, they were supposed to deduct it as you can see in the massage above but still the full month was deducted. I lost allot of money
[05/01, 12:14] Webafrica Watsapp: *Nhlanhla*: Kindly bare with me while I escalate your issue to my Team for assistance on your issue.
[05/01, 13:07] Webafrica Watsapp: Hi 4, it seems there has been no communication between yourself and our live chat agent for quite some time. This chat session has now expired but if you'd still like to speak to an agent again, please start a new live chat session. The new agent will have a copy of your last conversation.
[05/01, 13:07] Webafrica Watsapp: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Nhlanhla* or press *0* to return to the main menu.
[05/01, 13:49] Johan: 1
[05/01, 13:49] Webafrica Watsapp: Let me try to *reconnect* you to the Live Chat agent you were chatting to, please hold a moment...
[05/01, 13:49] Webafrica Watsapp: *Nhlanhla*: Hi there, my name is Nhlanhla, how can I assist you today?
[05/01, 13:49] Johan: Im still waiting
[05/01, 13:53] Webafrica Watsapp: *Nhlanhla*: I'm still running a credit not for you, kindly be patient.
[05/01, 13:54] Johan: Why did you end the chat
[05/01, 13:58] Johan: What do you mean running a credit not for me??? As usual the service one can expect from webafrica!!!!!🤦🏻♂️🤦🏻♂️
[05/01, 13:59] Johan: Can you kindly put me through to someone els who know what they are doing
[05/01, 14:02] Johan: It seems like webafrica is running from someones home and if someone needs help they tell their children to reply
[05/01, 14:03] Johan: Useless
[05/01, 14:26] Johan: Hello!!! Are you there????
[05/01, 11:29] Johan: Hi, when will I receive my refund for the week that my wifi was off last month?
[05/01, 11:29] Johan: It was off for a week
[05/01, 11:35] Johan: *Nelisiwe*: turn around time is 24/48 hours
[05/01, 11:35] Johan: *Nelisiwe*: You will be credited for the down time
[05/01, 11:35] Johan: That is unecceptable, who is going to rcover the money I loose? Should I deduct it from my monthly payments to you?
[05/01, 11:38] Johan: You guys deducted the full R849 this month and that is not correct, so I expect the money for my down time back into my bank within 24 hours!!!!! Thanks
[05/01, 11:53] Webafrica Watsapp: *Nhlanhla*: When was the line down?
[05/01, 11:54] Johan: Check your system
[05/01, 12:04] Johan: 11 April untill 18 April, Metro fibre only came to fix the line on 18 April
[05/01, 12:06] Webafrica Watsapp: *Nhlanhla*: So you want a refund for the days without internet access ?
[05/01, 12:08] Johan: Yes, they were supposed to deduct it as you can see in the massage above but still the full month was deducted. I lost allot of money
[05/01, 12:14] Webafrica Watsapp: *Nhlanhla*: Kindly bare with me while I escalate your issue to my Team for assistance on your issue.
[05/01, 13:07] Webafrica Watsapp: Hi 4, it seems there has been no communication between yourself and our live chat agent for quite some time. This chat session has now expired but if you'd still like to speak to an agent again, please start a new live chat session. The new agent will have a copy of your last conversation.
[05/01, 13:07] Webafrica Watsapp: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Nhlanhla* or press *0* to return to the main menu.
[05/01, 13:49] Johan: 1
[05/01, 13:49] Webafrica Watsapp: Let me try to *reconnect* you to the Live Chat agent you were chatting to, please hold a moment...
[05/01, 13:49] Webafrica Watsapp: *Nhlanhla*: Hi there, my name is Nhlanhla, how can I assist you today?
[05/01, 13:49] Johan: Im still waiting
[05/01, 13:53] Webafrica Watsapp: *Nhlanhla*: I'm still running a credit not for you, kindly be patient.
[05/01, 13:54] Johan: Why did you end the chat
[05/01, 13:58] Johan: What do you mean running a credit not for me??? As usual the service one can expect from webafrica!!!!!🤦🏻♂️🤦🏻♂️
[05/01, 13:59] Johan: Can you kindly put me through to someone els who know what they are doing
[05/01, 14:02] Johan: It seems like webafrica is running from someones home and if someone needs help they tell their children to reply
[05/01, 14:03] Johan: Useless
[05/01, 14:26] Johan: Hello!!! Are you there????
JH
JohanDiana H's update01 May 2022, 14:33
Reviewer Update
Look at this, [05/01, 11:28] Webafrica Watsapp: *Nhlanhla*: Hi there, my name is Nhlanhla, how can I assist you today?
[05/01, 11:29] Johan: Hi, when will I receive my refund for the week that my wifi was off last month?
[05/01, 11:29] Johan: It was off for a week
[05/01, 11:35] Johan: *Nelisiwe*: turn around time is 24/48 hours
[05/01, 11:35] Johan: *Nelisiwe*: You will be credited for the down time
[05/01, 11:35] Johan: That is unecceptable, who is going to rcover the money I loose? Should I deduct it from my monthly payments to you?
[05/01, 11:38] Johan: You guys deducted the full R849 this month and that is not correct, so I expect the money for my down time back into my bank within 24 hours!!!!! Thanks
[05/01, 11:53] Webafrica Watsapp: *Nhlanhla*: When was the line down?
[05/01, 11:54] Johan: Check your system
[05/01, 12:04] Johan: 11 April untill 18 April, Metro fibre only came to fix the line on 18 April
[05/01, 12:06] Webafrica Watsapp: *Nhlanhla*: So you want a refund for the days without internet access ?
[05/01, 12:08] Johan: Yes, they were supposed to deduct it as you can see in the massage above but still the full month was deducted. I lost allot of money
[05/01, 12:14] Webafrica Watsapp: *Nhlanhla*: Kindly bare with me while I escalate your issue to my Team for assistance on your issue.
[05/01, 13:07] Webafrica Watsapp: Hi 4, it seems there has been no communication between yourself and our live chat agent for quite some time. This chat session has now expired but if you'd still like to speak to an agent again, please start a new live chat session. The new agent will have a copy of your last conversation.
[05/01, 13:07] Webafrica Watsapp: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Nhlanhla* or press *0* to return to the main menu.
[05/01, 13:49] Johan: 1
[05/01, 13:49] Webafrica Watsapp: Let me try to *reconnect* you to the Live Chat agent you were chatting to, please hold a moment...
[05/01, 13:49] Webafrica Watsapp: *Nhlanhla*: Hi there, my name is Nhlanhla, how can I assist you today?
[05/01, 13:49] Johan: Im still waiting
[05/01, 13:53] Webafrica Watsapp: *Nhlanhla*: I'm still running a credit not for you, kindly be patient.
[05/01, 13:54] Johan: Why did you end the chat
[05/01, 13:58] Johan: What do you mean running a credit not for me??? As usual the service one can expect from webafrica!!!!!🤦🏻♂️🤦🏻♂️
[05/01, 13:59] Johan: Can you kindly put me through to someone els who know what they are doing
[05/01, 14:02] Johan: It seems like webafrica is running from someones home and if someone needs help they tell their children to reply
[05/01, 14:03] Johan: Useless
[05/01, 14:26] Johan: Hello!!! Are you there????
[05/01, 11:29] Johan: Hi, when will I receive my refund for the week that my wifi was off last month?
[05/01, 11:29] Johan: It was off for a week
[05/01, 11:35] Johan: *Nelisiwe*: turn around time is 24/48 hours
[05/01, 11:35] Johan: *Nelisiwe*: You will be credited for the down time
[05/01, 11:35] Johan: That is unecceptable, who is going to rcover the money I loose? Should I deduct it from my monthly payments to you?
[05/01, 11:38] Johan: You guys deducted the full R849 this month and that is not correct, so I expect the money for my down time back into my bank within 24 hours!!!!! Thanks
[05/01, 11:53] Webafrica Watsapp: *Nhlanhla*: When was the line down?
[05/01, 11:54] Johan: Check your system
[05/01, 12:04] Johan: 11 April untill 18 April, Metro fibre only came to fix the line on 18 April
[05/01, 12:06] Webafrica Watsapp: *Nhlanhla*: So you want a refund for the days without internet access ?
[05/01, 12:08] Johan: Yes, they were supposed to deduct it as you can see in the massage above but still the full month was deducted. I lost allot of money
[05/01, 12:14] Webafrica Watsapp: *Nhlanhla*: Kindly bare with me while I escalate your issue to my Team for assistance on your issue.
[05/01, 13:07] Webafrica Watsapp: Hi 4, it seems there has been no communication between yourself and our live chat agent for quite some time. This chat session has now expired but if you'd still like to speak to an agent again, please start a new live chat session. The new agent will have a copy of your last conversation.
[05/01, 13:07] Webafrica Watsapp: Looks like you're done, your live chat session (***) has been closed and you're back with Willie again, Press *1* to reopen chat, Press *2* to rate your experience with *Nhlanhla* or press *0* to return to the main menu.
[05/01, 13:49] Johan: 1
[05/01, 13:49] Webafrica Watsapp: Let me try to *reconnect* you to the Live Chat agent you were chatting to, please hold a moment...
[05/01, 13:49] Webafrica Watsapp: *Nhlanhla*: Hi there, my name is Nhlanhla, how can I assist you today?
[05/01, 13:49] Johan: Im still waiting
[05/01, 13:53] Webafrica Watsapp: *Nhlanhla*: I'm still running a credit not for you, kindly be patient.
[05/01, 13:54] Johan: Why did you end the chat
[05/01, 13:58] Johan: What do you mean running a credit not for me??? As usual the service one can expect from webafrica!!!!!🤦🏻♂️🤦🏻♂️
[05/01, 13:59] Johan: Can you kindly put me through to someone els who know what they are doing
[05/01, 14:02] Johan: It seems like webafrica is running from someones home and if someone needs help they tell their children to reply
[05/01, 14:03] Johan: Useless
[05/01, 14:26] Johan: Hello!!! Are you there????