Webafrica believes they can ***** your money!

I'm not happy. Not happy at all.

How can you debit a client on the 21st of a month, when your billing cycle, in all communication to me states, you bill on the 1st.

And then have the audacity to tell me, my service will be interrupted until I settle the invoice. An invoice you generated while I'm on the phone with you!

****** hell. What is this, a free for all.

I understood the terms when I signed up. The day the service was activated I was bill pro-rata, which I paid on the spot, as I was aware of this.

After this, per your own terms, the next billing cycle will happen on the 1st. No further communication was issued that I will be billed on a certain date, before the 1st.

And I quote, from your own documentation:

"How does it work if I pay via debit order? We will deduct the pro-rata, once-off fees, delivery fees and the full amount of your following month's service on the 1st of the month after you went active."

It clearly states that the amount will be deducted on the 1st, meaning, the 1st of July. As I have already paid the pro-rata, once-off and delivery fees the day the service was activated, my account should be seen as a standard billing account.

If there was any reason to have a deduction done on the 21st, it should have been communicated, which it was not.

My issue is with the luster attitude your service consultants have: "Oops, nothing we can do, you must pay and we will activate your line". Bullscarf! My service remains active until the 1st; no argument here.

If you have a need to issue debit orders, do so with ample communication to your clients. You are, in my opinion, in breech of your own rules here and cannot hold me accountable for your ***** up.

As I said, my service remains active or there will be hell to pay.