WV
Warren V

1 reviews | Active since Aug 2016

06 Apr 2018, 12:45

WebAfrica being spiteful to people who cancel

Hellopeter can keep deleting my complaints if they want. I have canceled my order 3 days ago and now cannot move to another ISP as WebAfrica is not canceling with Vumatel. I cannot do anything now except sit on the line for 30 minutes again and get no help.

0
Replies (1)
Webafrica
Webafrica's reply09 Apr 2018, 09:34
Official

Hello Warren

Your line has been cancelled completely on our systems - we have reported and confirmed this with the Vumatel infrastructure administrators .

Uncapped 20Mbps Fibre - Cancelled

We have re-escalated this to them to ensure all Webafrica instruction's to remove this service is completed asap

Regards,

Webafrica