Webafrica Be very careful to support

Multiple issues with this company. DO NOT engage in a contract with them. Be warned. Support availability - 1 out of 10

Recently moved house and upgraded my line. Get to the new house and no internet connection. Connect to the WIFI and it asks me to sign in on Mweb.

Attempted contact on the 1st already and every day after again, it is now the 6th with no clear help. Getting in contact is impossible, they use external assistants to deal with help and complaints, no contact numbers to call. No email addresses, only a Whatsapp run by a bot.

When you finally get an agent to answer you, they all sing the same song. They open tickets with references that do not work.

I believe the issue is as simple as Frogfoot re-assigning a line to support WebAfrica, but it is not happening. Every agent is adamant to follow the same process, despite being explained to that it is not working. The PPPoE username and password are correct. All lights on the ONT and Router are green and lit.

The fight is so deep that I have subsequently received a "Top Fan" badge on Facebook for my activity over the last 6 days.

Facebook comments are turned off but the reactions say enough. Every post has been bombarded with angry reactions. There is clearly an issue with them among many.

I used to be an advocate for them, and many of my friends and family support them from my reference. This however will stop with my recent experience.

The agents when signing off, ask you to rate them. They point out in BOLD that they are not working for WebAfrica and that rating them is not rating WebAfrica.

An agent will help you, mention he has load-shedding and can no longer assist, and you are then immediately transferred to a new agent. This new agent does not respond for 3-4 hours and then pops up asking the same questions as the previous one.

The cherry on top. When canceling you have to return the free router and pay a R1000.00 penalty, should you not return the router.

At the end of all of this, I get told they logged a call with Frogfoot. My problem should be sorted out within 48 hours. They ignore all messages and respond to only 1.

Just pathetic. You will fume if you support this company.