Webafrica be playing for 3 months!

3 months. How laughable. It all started with me having to return to office and wanting to downgrade my line. Its senseless needing a faster line if I no longer work from home. I reached out to them via their WhatsApp line but after waiting ovet 3 hours to get through to someone, I contacted them via call at 11:43:07 am. This was on April 9th 2024. I spoke to a lovely gentleman who advised that my plan has been downgraded and that with my next payment, it will be R399 instead of R529. To put it nicely, to this date, I am still currently being billed for R529. Fed up, I contacted Webafrica via their WhatsApp line today, too frustrated to call. I just didnt want tobe rude as I knew the next agent was going to be new on this journey with me. Her name is Nondumiso G. She was fairly helpful, sent me a confirmation of my plan being downgraded and disputing the issue. As no calls were picked up. I explained to her, being a TL at a call centre, I'm aware of my agents not saving their calls as they do not want QA to have a look at it. But really to the expense of a customer? Not fair. I want my money back.