Webafrica - BE AWARE

I called Webafrica on 01 September only to be cut off and advised to use the Whatsapp channel.

I initiated a whatsapp chat to cancel my line and hit a brick wall.

On 02 September I tried again and was advised by an agent that a "cancellation request had been processed" after the message from the consultant on whatsapp, all other messages were ignored and passed from one consultant to the next and eventually closed, yet another brick wall.

On 02 September, I also changed my billing method to a "Virtual Card" to avoid any further deductions from my account. SUPRISE SUPRISE, even though a "Virtual Card" has a 1 hour CVV time limit, Webafrica were still able to deduct the subscription from my account.

Not only is this ******, but my Bank is also liable as the transaction should not have been permitted to go through in the first place.

I have lodged a ***** case with my bank as well as submitted a complaint to the Ombudsman.

***********BE AWARE**************

Webafrica should not be in business avoid them at all costs