Webafrica battling for 6 months with damaged fibre cable!!

DON'T GO WITH WEBAFRICA, SAVE YOURSELF FROM ENDLESS HEAD ACHES AND HASSLES!! I took the 1000mbps down and 200 up fibre line in October 2022, a week later the connection was awful, complained, vumatel came to test line and found that the fibre line was installed poorly and was damaged! Vumatel took pictures and sent it to their management and confirmed they will be back in 48-72 good to fix it... they haven't been back since!! Webafrica had charged us every month but we cannot use the service! We complained and they confirmed on email that they will credit us for October November and December and January and February until the line was replaced! To this day, our line has still not been replaced but every fault we personally logged (over 8 faults logged since then) was after 48 hours closed on the system reporting that the problem was fixed!! But our line was never replaced at all! Our damaged line is still here but they insist the problem is fixed! We can't use the service but they want us to pay first before they will come fix their fault!! Webafrica is the worst ISP, do yourself a favour and save yourself from their awful service , which you can only get hold of them on WhatsApp, the managers don't ever call back, they mess your around for days... Let alone hours... DAYS! AND HERE, IS 4 MONTHS LATER, THEY STILL HAVE NOT PROCESSED OR CREDITS BUT WANT ME TO PAY FIRST BEFORE THEY WILL DO ANYTHING FURTHER! THIS IS DAY LIGHT *******! THEY ARE ******! DO NOT WASTE YOUR TIME TAKING THEIR BAD OFFERING AND TERRIBLE SERVICE AS IT'S JUST ENDLESS TROUBLE! NOT A SINGLE MANAGER HAD CALLED ME SINCE OCTOBER LAST YEAR!! THIS SPEAKS VOLUMES! BEST STEER CLEAR OF THIS TERRIBLE COMPANY.