Webafrica - bad setvice

I used their service for the past approx 2 years. Initially I was happy with their products and services. However, in the past year, the fiber connection has been unreliable. Their support has been poor to none existant. They have a technical advanced Whatsapp robot that is useless. For the past 3 days I had no connection since about 11h00 for the rest of my day. I just canceled my subscription with them. I suppose that they will blame Covid-19 for their bad/non-existent service, but they definitely insist that you pay.