Webafrica BAD service

I moved to a new address on the 28/10/2021 on Thursday, I got my fibre installed the same day in to the new address on Thursday and was told it would be active within 24-48 hours and till today 02/11/2021 I have no internet access, I request for a call back hoping to settle everything via a phone call cause they only offer WhatsApp support and I can’t be on my WhatsApp during the day cause of work, whenever I try to get help I’m told my call has been logged and it should be resolved the next day but nothing is happening, funny how when I apply for the fibre I received a call now that I want help you don’t take my call and I end up holding for 2 hours and no answer, if I could I’d give them 0 star rating, they don’t deserve a star at all