Item: Webafrica
Rating: 1
Author: Deon L

Webafrica's replyOfficial

13 Apr 2026, 10:39

Hi Deon, we understand how frustrating and disruptive this must be for you — especially with the connection dropping consistently since 3 March 2026, affecting your TV and your children’s devices. Having repeated calls closed without a lasting fix would understandably leave you feeling unheard, and that’s not the experience we want for you.

We can see that a fault was logged on the account for this issue. Can you please confirm if you have been assisted on that fault yet, or if the problem is still ongoing with no resolution?

If you’re still experiencing the same instability, let’s keep this open and push it further. Intermittent WiFi issues like this often require a deeper line and equipment check, especially when the connection drops across multiple devices. In the meantime, a full router restart (power off for 30 seconds) and placing the router in a more central, open position can help rule out basic signal interference while we escalate further if needed.

Once you confirm your current status, we’ll make sure this is followed through properly so we can get your connection stable and reliable again. You shouldn’t be dealing with ongoing interruptions like this.

Warm regards,
Webafrica Crew

Webafrica's reply13 Apr 2026, 10:39

Official

Hi Deon, we understand how frustrating and disruptive this must be for you — especially with the connection dropping consistently since 3 March 2026, affecting your TV and your children’s devices. Having repeated calls closed without a lasting fix would understandably leave you feeling unheard, and that’s not the experience we want for you.

We can see that a fault was logged on the account for this issue. Can you please confirm if you have been assisted on that fault yet, or if the problem is still ongoing with no resolution?

If you’re still experiencing the same instability, let’s keep this open and push it further. Intermittent WiFi issues like this often require a deeper line and equipment check, especially when the connection drops across multiple devices. In the meantime, a full router restart (power off for 30 seconds) and placing the router in a more central, open position can help rule out basic signal interference while we escalate further if needed.

Once you confirm your current status, we’ll make sure this is followed through properly so we can get your connection stable and reliable again. You shouldn’t be dealing with ongoing interruptions like this.

Warm regards,
Webafrica Crew

DL

Deon L's updateReviewer Update

13 Apr 2026, 10:53

Hi
The issues was never resolved this have intermittent WiFi last night we couldn't watch any TV it was never like that..
I put my equipment off for 15mins still the same problem after a few hours..
There is no red light at route when it happens nothing

DL

Deon L's update13 Apr 2026, 10:53

Reviewer Update

Hi
The issues was never resolved this have intermittent WiFi last night we couldn't watch any TV it was never like that..
I put my equipment off for 15mins still the same problem after a few hours..
There is no red light at route when it happens nothing

Webafrica's replyOfficial

13 Apr 2026, 13:46

Hi Deon, thank you for reaching out, we understand how disruptive intermittent WiFi can be, especially when it affects your ability to use services like TV.

We’ve escalated your case to our technical team to investigate the issue further and identify what’s causing the instability.

You will receive feedback once the team has completed their checks and has an update for you.

Warm regards,
Webafrica Crew

Webafrica's reply13 Apr 2026, 13:46

Official

Hi Deon, thank you for reaching out, we understand how disruptive intermittent WiFi can be, especially when it affects your ability to use services like TV.

We’ve escalated your case to our technical team to investigate the issue further and identify what’s causing the instability.

You will receive feedback once the team has completed their checks and has an update for you.

Warm regards,
Webafrica Crew

DL

Deon L's updateReviewer Update

13 Apr 2026, 13:57

I hope not that they close the call because i struggling now for a month and a half but nothing is happening chat to your guys on the WhatsApp bit still nothing happened

DL

Deon L's update13 Apr 2026, 13:57

Reviewer Update

I hope not that they close the call because i struggling now for a month and a half but nothing is happening chat to your guys on the WhatsApp bit still nothing happened

Webafrica's replyOfficial

13 Apr 2026, 14:04

Hi Deon, thank you for reaching out, we understand how frustrating it is to have this ongoing for so long without resolution, especially after trying multiple times to get help.

We’ve noted your concern about the delay and the lack of progress from previous interactions. The team will provide an update on your case and ensure it is followed up so you’re not left without feedback.

We appreciate your patience while this is being attended to.

Warm regards,
Webafrica Crew

Webafrica's reply13 Apr 2026, 14:04

Official

Hi Deon, thank you for reaching out, we understand how frustrating it is to have this ongoing for so long without resolution, especially after trying multiple times to get help.

We’ve noted your concern about the delay and the lack of progress from previous interactions. The team will provide an update on your case and ensure it is followed up so you’re not left without feedback.

We appreciate your patience while this is being attended to.

Warm regards,
Webafrica Crew

DL

Deon L's updateReviewer Update

16 Apr 2026, 20:35

Dear Webafrica

Can your please fix this F... Problem i have...

YOU SAID 3 DAYS AGO YOU WILL SORT THE PROBLEM OUT BUT NOTHING YET YET WE GOING IN FOR 2 MONTHS AND I HAVE TO WAIT BUT THE END OF THE MONTH YOU GET YOUR PAYMENT.. MUST I CANCEL MY SUBSCRIPTION WITH YOU AND GO TO EMWEB CLEARLY YOU GUY'S DON'T CARE ABOUT CUSTOMER SERVICE...

So stop making promises that you guy's can't keep that's why you loosing customers..

DL

Deon L's update16 Apr 2026, 20:35

Reviewer Update

Dear Webafrica

Can your please fix this F... Problem i have...

YOU SAID 3 DAYS AGO YOU WILL SORT THE PROBLEM OUT BUT NOTHING YET YET WE GOING IN FOR 2 MONTHS AND I HAVE TO WAIT BUT THE END OF THE MONTH YOU GET YOUR PAYMENT.. MUST I CANCEL MY SUBSCRIPTION WITH YOU AND GO TO EMWEB CLEARLY YOU GUY'S DON'T CARE ABOUT CUSTOMER SERVICE...

So stop making promises that you guy's can't keep that's why you loosing customers..

Webafrica's replyOfficial

17 Apr 2026, 07:34

Hi Deon, we understand the concern here, intermittent WiFi and issues affecting TV streaming are disruptive, especially when the service appears to recover temporarily after rebooting but then becomes unstable again. The fact that there’s no red light on the router during the issue also helps narrow things down, as it suggests the connection may be dropping upstream or intermittently fluctuating rather than a complete device failure.

A follow-up has already been submitted to the technical team to review the ongoing fault and provide a clear way forward. At the same time, based on what you’re experiencing, there are a few quick checks that can help stabilise things while the investigation is underway:

If possible, test a direct LAN connection to see if the issue is WiFi-specific or affecting the line itself
Try restarting the router once more and leave it off for at least 2–3 minutes (this helps fully clear the session)
Check if the issue happens at specific times (this can indicate network congestion or line instability)
If you’re using multiple devices, disconnect non-essential ones temporarily to test stability

If the issue continues after these steps, it will help to confirm whether the fault is on the line or within the home network setup, and we can take it further with the fibre provider accordingly.

We’ll continue to track the follow-up in the background and work towards a stable resolution.

Warm regards,
Webafrica Crew

Webafrica's reply17 Apr 2026, 07:34

Official

Hi Deon, we understand the concern here, intermittent WiFi and issues affecting TV streaming are disruptive, especially when the service appears to recover temporarily after rebooting but then becomes unstable again. The fact that there’s no red light on the router during the issue also helps narrow things down, as it suggests the connection may be dropping upstream or intermittently fluctuating rather than a complete device failure.

A follow-up has already been submitted to the technical team to review the ongoing fault and provide a clear way forward. At the same time, based on what you’re experiencing, there are a few quick checks that can help stabilise things while the investigation is underway:

If possible, test a direct LAN connection to see if the issue is WiFi-specific or affecting the line itself
Try restarting the router once more and leave it off for at least 2–3 minutes (this helps fully clear the session)
Check if the issue happens at specific times (this can indicate network congestion or line instability)
If you’re using multiple devices, disconnect non-essential ones temporarily to test stability

If the issue continues after these steps, it will help to confirm whether the fault is on the line or within the home network setup, and we can take it further with the fibre provider accordingly.

We’ll continue to track the follow-up in the background and work towards a stable resolution.

Warm regards,
Webafrica Crew

DL

Deon L's updateReviewer Update

21 Apr 2026, 17:28

Still not resolved seriously Webafrica

DL

Deon L's update21 Apr 2026, 17:28

Reviewer Update

Still not resolved seriously Webafrica

DL

Deon L's updateReviewer Update

21 Apr 2026, 19:50

So when is your tech coming out to fix the problem that i also now what more then 72hrs and i can't make calls on WhatsApp i had to use my own Data can't do Zoom calls the people stuck.. Because of the Wi-Fi now 2months and almost the end of the month and you guy's deducted but don't come fix..

Bad service!!!!

DL

Deon L's update21 Apr 2026, 19:50

Reviewer Update

So when is your tech coming out to fix the problem that i also now what more then 72hrs and i can't make calls on WhatsApp i had to use my own Data can't do Zoom calls the people stuck.. Because of the Wi-Fi now 2months and almost the end of the month and you guy's deducted but don't come fix..

Bad service!!!!

Webafrica's replyOfficial

22 Apr 2026, 09:42

Hello Deon,

We understand your continued frustration, especially as the intermittent connectivity is still impacting your ability to use services such as WhatsApp and Zoom, and has remained unresolved for an extended period. We also recognise how disruptive this is for daily work and communication.

Vumatel has confirmed that there is an ongoing network issue related to intermittent connectivity that is affecting multiple users. This has been prioritised, and their technical teams are actively working to resolve the broader network instability. They have already implemented initial changes, and their network team is currently doing a deeper investigation into individual faults as part of further analysis.

This will continue to be tracked in the background while efforts are focused on restoring stability as quickly as possible.

Kind regards,
Webafrica Crew

Webafrica's reply22 Apr 2026, 09:42

Official

Hello Deon,

We understand your continued frustration, especially as the intermittent connectivity is still impacting your ability to use services such as WhatsApp and Zoom, and has remained unresolved for an extended period. We also recognise how disruptive this is for daily work and communication.

Vumatel has confirmed that there is an ongoing network issue related to intermittent connectivity that is affecting multiple users. This has been prioritised, and their technical teams are actively working to resolve the broader network instability. They have already implemented initial changes, and their network team is currently doing a deeper investigation into individual faults as part of further analysis.

This will continue to be tracked in the background while efforts are focused on restoring stability as quickly as possible.

Kind regards,
Webafrica Crew

DL

Deon L's updateReviewer Update

23 Apr 2026, 11:31

So you guy's know about the problem but you won't come and fix the problem at my house it takes your guys 2 months to know that but still nothing happen ia there any ETA when will this be fix because i struggle at home with my wifi..

I need to know if i need to go to a different provider next month and need to cancel this month..

Please let me know ASAP!!!

DL

Deon L's update23 Apr 2026, 11:31

Reviewer Update

So you guy's know about the problem but you won't come and fix the problem at my house it takes your guys 2 months to know that but still nothing happen ia there any ETA when will this be fix because i struggle at home with my wifi..

I need to know if i need to go to a different provider next month and need to cancel this month..

Please let me know ASAP!!!

DL

Deon L's updateReviewer Update

23 Apr 2026, 11:35

So you guy's know about the problem but you won't come and fix the problem at my house it takes your guys 2 months to know that but still nothing happen ia there any ETA when will this be fix because i struggle at home with my wifi..

I need to know if i need to go to a different provider next month and need to cancel this month..

Please let me know ASAP!!!

DL

Deon L's update23 Apr 2026, 11:35

Reviewer Update

So you guy's know about the problem but you won't come and fix the problem at my house it takes your guys 2 months to know that but still nothing happen ia there any ETA when will this be fix because i struggle at home with my wifi..

I need to know if i need to go to a different provider next month and need to cancel this month..

Please let me know ASAP!!!

Webafrica's replyOfficial

23 Apr 2026, 11:42

Hi Deon, we hear your frustration, especially given how long this has been impacting your home connectivity and the disruption it’s causing with everyday use like WhatsApp and Zoom. We understand how important it is to have clear timelines so you can make informed decisions about your service.

Our technical teams are currently working on the resolution in collaboration with the upstream network provider. At this stage, there isn’t a confirmed ETA yet as the issue involves broader network instability that still requires ongoing investigation and stabilisation.

We understand this isn’t the cer*****y you were hoping for, and we will continue to keep your case actively monitored and updated as soon as more concrete feedback becomes available.

Warm regards,

Webafrica Crew

Webafrica's reply23 Apr 2026, 11:42

Official

Hi Deon, we hear your frustration, especially given how long this has been impacting your home connectivity and the disruption it’s causing with everyday use like WhatsApp and Zoom. We understand how important it is to have clear timelines so you can make informed decisions about your service.

Our technical teams are currently working on the resolution in collaboration with the upstream network provider. At this stage, there isn’t a confirmed ETA yet as the issue involves broader network instability that still requires ongoing investigation and stabilisation.

We understand this isn’t the cer*****y you were hoping for, and we will continue to keep your case actively monitored and updated as soon as more concrete feedback becomes available.

Warm regards,

Webafrica Crew

DL

Deon L's updateReviewer Update

23 Apr 2026, 13:52

So now you can't do anything about it i just have to except my wifi is down i have to pay for a thing that i don't use and use my data but nothing in return from your side it will takes you a nothing month to fix the problem.. But don't care about me

DL

Deon L's update23 Apr 2026, 13:52

Reviewer Update

So now you can't do anything about it i just have to except my wifi is down i have to pay for a thing that i don't use and use my data but nothing in return from your side it will takes you a nothing month to fix the problem.. But don't care about me

Webafrica's replyOfficial

23 Apr 2026, 13:56

Hi Deon, we hear how frustrating this is, being without WiFi while still paying for the service and having to rely on mobile data is not the experience you should be having.

There is an ongoing escalation on your case, and our technical teams are actively working to get this resolved as soon as possible. Your connection issue remains a priority, and it is being tracked closely to avoid further unnecessary delays.

We understand how this is impacting you and will continue to push for a resolution.

Warm regards,

Webafrica Crew

Webafrica's reply23 Apr 2026, 13:56

Official

Hi Deon, we hear how frustrating this is, being without WiFi while still paying for the service and having to rely on mobile data is not the experience you should be having.

There is an ongoing escalation on your case, and our technical teams are actively working to get this resolved as soon as possible. Your connection issue remains a priority, and it is being tracked closely to avoid further unnecessary delays.

We understand how this is impacting you and will continue to push for a resolution.

Warm regards,

Webafrica Crew

DL

Deon L's updateReviewer Update

23 Apr 2026, 14:01

I think I will cancel my subscription with you this month

DL

Deon L's update23 Apr 2026, 14:01

Reviewer Update

I think I will cancel my subscription with you this month

Webafrica's replyOfficial

23 Apr 2026, 14:05

Hi Deon, we’d really value the opportunity to get this sorted for you and turn the experience around.

We understand how frustrating this has been, especially with the ongoing downtime affecting your ability to work from home and rely on your connection day to day. Your case is still actively being worked on, with an ongoing escalation in place and our technical teams focused on resolving the issue as quickly as possible.

This remains a priority, and we’re continuing to push for a resolution so you can have a stable and reliable connection again.

Warm regards,
Webafrica Crew

Webafrica's reply23 Apr 2026, 14:05

Official

Hi Deon, we’d really value the opportunity to get this sorted for you and turn the experience around.

We understand how frustrating this has been, especially with the ongoing downtime affecting your ability to work from home and rely on your connection day to day. Your case is still actively being worked on, with an ongoing escalation in place and our technical teams focused on resolving the issue as quickly as possible.

This remains a priority, and we’re continuing to push for a resolution so you can have a stable and reliable connection again.

Warm regards,
Webafrica Crew

DL

Deon L's updateReviewer Update

29 Apr 2026, 10:05

Hi webafrica any feedback it's end of the month and didn't hear from you sins 23 April must i go to a different provider or are you guy's going to sort it out?

DL

Deon L's update29 Apr 2026, 10:05

Reviewer Update

Hi webafrica any feedback it's end of the month and didn't hear from you sins 23 April must i go to a different provider or are you guy's going to sort it out?

Webafrica's replyOfficial

29 Apr 2026, 10:33

Hi Deon,
Thank you for reaching out. We understand your concern, especially with it being month end. To help us assess the current status and move this forward appropriately, could you please confirm whether you are still experiencing intermittent connectivity, or if there has been any improvement? It would also be helpful to know roughly how often the connection drops during the day if the issue persists.
Warm regards,
Webafrica Crew

Webafrica's reply29 Apr 2026, 10:33

Official

Hi Deon,
Thank you for reaching out. We understand your concern, especially with it being month end. To help us assess the current status and move this forward appropriately, could you please confirm whether you are still experiencing intermittent connectivity, or if there has been any improvement? It would also be helpful to know roughly how often the connection drops during the day if the issue persists.
Warm regards,
Webafrica Crew

DL

Deon L's updateReviewer Update

29 Apr 2026, 10:48

Hi no improvement it's now affecting also my childrens school work at it's thro out the day we can't watch TV or anything at home

DL

Deon L's update29 Apr 2026, 10:48

Reviewer Update

Hi no improvement it's now affecting also my childrens school work at it's thro out the day we can't watch TV or anything at home

Webafrica's replyOfficial

29 Apr 2026, 11:37

Hi Deon,
Thank you for getting in touch and for sharing how this ongoing issue is affecting your household, especially your children’s schoolwork. We understand how disruptive this has been when connectivity is unreliable throughout the day and impacts essential activities at home.
We’ve received feedback confirming that the network outage is still ongoing on Vumatel’s side and, at this stage, there is no clear resolution yet. In parallel, arrangements have been made for our Retentions Team to make contact with you to discuss alternate options that may help reduce the impact while this issue persists.
Warm regards,
Webafrica Crew

Webafrica's reply29 Apr 2026, 11:37

Official

Hi Deon,
Thank you for getting in touch and for sharing how this ongoing issue is affecting your household, especially your children’s schoolwork. We understand how disruptive this has been when connectivity is unreliable throughout the day and impacts essential activities at home.
We’ve received feedback confirming that the network outage is still ongoing on Vumatel’s side and, at this stage, there is no clear resolution yet. In parallel, arrangements have been made for our Retentions Team to make contact with you to discuss alternate options that may help reduce the impact while this issue persists.
Warm regards,
Webafrica Crew

DL

Deon L's updateReviewer Update

29 Apr 2026, 11:46

When will they get in contact with me so that i can make arrangements on my side

DL

Deon L's update29 Apr 2026, 11:46

Reviewer Update

When will they get in contact with me so that i can make arrangements on my side

Webafrica's replyOfficial

29 Apr 2026, 11:53

Hi Deon,
Thank you for reaching out. We have requested that our Retentions Team make contact with you as soon as possible to discuss the next steps and available options. If they do reach out at a time that’s not convenient, you’ll be able to reschedule directly with the consultant for a more suitable time.
Warm regards,
Webafrica Crew

Webafrica's reply29 Apr 2026, 11:53

Official

Hi Deon,
Thank you for reaching out. We have requested that our Retentions Team make contact with you as soon as possible to discuss the next steps and available options. If they do reach out at a time that’s not convenient, you’ll be able to reschedule directly with the consultant for a more suitable time.
Warm regards,
Webafrica Crew

DL

Deon L's updateReviewer Update

03 May 2026, 09:36

Dear Webafrica.. Today is the 3rd month that i struggling with my wifi connection and every time you guy's says it's with our technical team but know one calls you it will take 72hrs then our team will contact you.. It takes you guy's now 3 months to contact me.. I've been in contact with your guy's almost every day on WhatsApp and on this platform but there is no feedback from your Technicians.. I ask you guy's must i go to a different provider because you guy's can't help me with my wifi.. It's every time the same thing that you guy will sort it out for 3 months Now.. This is the worst service I've ever experienced in my life from your guys.. BUT YOU WANT MY MONEY EVERY MONTH BUT CAN'T HELP ME..

SO TELL ME WHAT IS THE SOLUTION FORWARD NOW!!!!

I'M THE ONLY ONE WHO EXPERIENCED THIS SO FAR IN MY AREA BECAUSE I ASK AROUND..

PLEASE HELP!!!!

DL

Deon L's update03 May 2026, 09:36

Reviewer Update

Dear Webafrica.. Today is the 3rd month that i struggling with my wifi connection and every time you guy's says it's with our technical team but know one calls you it will take 72hrs then our team will contact you.. It takes you guy's now 3 months to contact me.. I've been in contact with your guy's almost every day on WhatsApp and on this platform but there is no feedback from your Technicians.. I ask you guy's must i go to a different provider because you guy's can't help me with my wifi.. It's every time the same thing that you guy will sort it out for 3 months Now.. This is the worst service I've ever experienced in my life from your guys.. BUT YOU WANT MY MONEY EVERY MONTH BUT CAN'T HELP ME..

SO TELL ME WHAT IS THE SOLUTION FORWARD NOW!!!!

I'M THE ONLY ONE WHO EXPERIENCED THIS SO FAR IN MY AREA BECAUSE I ASK AROUND..

PLEASE HELP!!!!

DL

Deon L's updateReviewer Update

04 May 2026, 10:16

So last night was the worse or must I say yesterday no Wi-Fi at times no TV no school work we have to use our own DATA i wane know will i been reimbursed for the Data i use from home? 3 months in this nothing from your guys.. CAN YOUR BOSS PLEASE CALL ME!!! BECAUSE HE IS TAKING MY MONEY EVERY MONTH FOR 3 MONTHS BUT NOTHING IS HAPPENING HERE.. EK IS NOU PLAIN GATVOL VAN WEBAFRICA!!!!

DL

Deon L's update04 May 2026, 10:16

Reviewer Update

So last night was the worse or must I say yesterday no Wi-Fi at times no TV no school work we have to use our own DATA i wane know will i been reimbursed for the Data i use from home? 3 months in this nothing from your guys.. CAN YOUR BOSS PLEASE CALL ME!!! BECAUSE HE IS TAKING MY MONEY EVERY MONTH FOR 3 MONTHS BUT NOTHING IS HAPPENING HERE.. EK IS NOU PLAIN GATVOL VAN WEBAFRICA!!!!

DL

Deon L's updateReviewer Update

04 May 2026, 15:29

So you guy's will log calls but nothing happens from this because this is not the first time you guy's log call to your tech.. I have to use my data every single day when i get home.. But i don't get reimbursed for everything do you guy's think is far? No i don't think so!!!

DL

Deon L's update04 May 2026, 15:29

Reviewer Update

So you guy's will log calls but nothing happens from this because this is not the first time you guy's log call to your tech.. I have to use my data every single day when i get home.. But i don't get reimbursed for everything do you guy's think is far? No i don't think so!!!

Webafrica's replyOfficial

04 May 2026, 15:29

ref#DDD99

Hi Deon,
We are truly sorry to hear about your connection issue. To assist without any further delay, we have logged a tech support request to further troubleshoot your Vuma Reach fibre line issue and assist you with a way forward ASAP. We will be in touch with you soon.

Warm regards,
Webafrica Crew

Webafrica's reply04 May 2026, 15:29

Official

ref#DDD99

Hi Deon,
We are truly sorry to hear about your connection issue. To assist without any further delay, we have logged a tech support request to further troubleshoot your Vuma Reach fibre line issue and assist you with a way forward ASAP. We will be in touch with you soon.

Warm regards,
Webafrica Crew

DL

Deon L's updateReviewer Update

06 May 2026, 11:13

Webafrica any news when you guy's coming out or gone contact me 2 day's and nothing yet

DL

Deon L's update06 May 2026, 11:13

Reviewer Update

Webafrica any news when you guy's coming out or gone contact me 2 day's and nothing yet

Webafrica's replyOfficial

06 May 2026, 11:30

Hi Deon,
Thank you for following up and for your continued patience. We understand how frustrating it is to be waiting for contact after being advised that a technical request was logged, especially when days pass without any update. This is not the experience we want for our clients.
We’ve escalated this for an urgent follow‑up with the team handling your Vuma Reach technical request, and they’ve been asked to prioritise making contact with you and progressing the next steps without further delay.
Warm regards,
Webafrica Crew

Webafrica's reply06 May 2026, 11:30

Official

Hi Deon,
Thank you for following up and for your continued patience. We understand how frustrating it is to be waiting for contact after being advised that a technical request was logged, especially when days pass without any update. This is not the experience we want for our clients.
We’ve escalated this for an urgent follow‑up with the team handling your Vuma Reach technical request, and they’ve been asked to prioritise making contact with you and progressing the next steps without further delay.
Warm regards,
Webafrica Crew

DL

Deon L's updateReviewer Update

08 May 2026, 10:47

You guy's are a joke really now Vuma and Webafrica... Priorities but no phone calls or any means contact.. Is there any one higher than can call me.. NOW I'M F... TIRED OF BOTH OF YOU YOU GUY'S NOT DOING ANYTHING FOR 3 MONTHS NOW... I JUST want to cancel my account by webafrica i struggle with you guy's..

DL

Deon L's update08 May 2026, 10:47

Reviewer Update

You guy's are a joke really now Vuma and Webafrica... Priorities but no phone calls or any means contact.. Is there any one higher than can call me.. NOW I'M F... TIRED OF BOTH OF YOU YOU GUY'S NOT DOING ANYTHING FOR 3 MONTHS NOW... I JUST want to cancel my account by webafrica i struggle with you guy's..

Webafrica's replyOfficial

08 May 2026, 11:33

Hi Deon,
We understand how exhausting and upsetting this has been, especially after such a long period without progress and feeling unable to reach anyone for meaningful assistance.
We’ve escalated your case for an urgent follow‑up, clearly highlighting the prolonged delay and your request to cancel your account. The relevant team has been asked to prioritise this and make contact to assist with the necessary next steps, rather than leaving you without clarity or action.
Warm regards,
Webafrica Crew

Webafrica's reply08 May 2026, 11:33

Official

Hi Deon,
We understand how exhausting and upsetting this has been, especially after such a long period without progress and feeling unable to reach anyone for meaningful assistance.
We’ve escalated your case for an urgent follow‑up, clearly highlighting the prolonged delay and your request to cancel your account. The relevant team has been asked to prioritise this and make contact to assist with the necessary next steps, rather than leaving you without clarity or action.
Warm regards,
Webafrica Crew

DL

Deon L's updateReviewer Update

08 May 2026, 12:15

Can your higher up give me a call

DL

Deon L's update08 May 2026, 12:15

Reviewer Update

Can your higher up give me a call

Webafrica's replyOfficial

08 May 2026, 14:41

Hi Deon,
Thank you for coming back to us. We understand how frustrating it is to feel that progress has been slow, especially after already raising your concerns and waiting for action.
We can confirm that one of our agents has been in contact and is actively working toward a resolution, with your case remaining under urgent follow‑up to ensure the necessary next steps are completed as soon as possible.
Warm regards,
Webafrica Crew

Webafrica's reply08 May 2026, 14:41

Official

Hi Deon,
Thank you for coming back to us. We understand how frustrating it is to feel that progress has been slow, especially after already raising your concerns and waiting for action.
We can confirm that one of our agents has been in contact and is actively working toward a resolution, with your case remaining under urgent follow‑up to ensure the necessary next steps are completed as soon as possible.
Warm regards,
Webafrica Crew

Webafrica bad Service