WebAfrica - bad service and overcharged us.

We were live to receive our fibre on the 19th December, Webafrica was to deliver the router that we preordered months in advance once live. we were informed they would deliver the 21st, but did not. we were then informed that they would deliver the 23rd. on the 23rd we received an email informing us of delivery before 3pm. we waited whole day, and no deliver. I then called in and spoke to Babalwa who told me i had to call the courier. I was then on the phone with the couriers who mentioned that webafrica were at fault. i then had to call webafrica, spoke to Babalwa who said there were issue with a driver and delivery and apparently will only happen before 5pm. i am very upset about the bad communication and service from webafrica. they basically expected us to wait around the house all for a delivery that was not going to arrive. Babalwa had then said she will escalate the issue and get a manager to call the next morning. i waited again the next morning to receive no call. At 12:45 when I called in, i asked to speak to Babalwa, who was conveniently off, a other lady took my concern, put me on hold, and then after 7mins on hold she put the phone down. i am very upset and disappointed by bad communication and service. when concerns are expressed, it is clearly not of value. We have also been over charged for our prorata. after all of this, we received an email mentioning we will be billed from the 21st December, WHEN WE WERE 4 DAYS WITHOUT A ROUTER AND INTERNET. Also we are being billed twice as much for the prorata than we suppose too. We are 2 days with webafrica, and i am completely unhappy about all of this. No body has bothered to communicate back with us regarding our concerns.