Webafrica bad service

I wanted to switch my service from one home to another and also switch to fibre. The cancellation went smooth, and i must say the switch to fibre at my new address as well, or so I thought. I was actually looking at a cheaper fibre option at another provider but Webafrica said they could match this, so i decided to stay with them. I whtsapped the team yesterday to ask if everything was still in line, i was told that there is no record of my application for fibre. I forwarded them my conversation with the advisor that had served me, I am still waiting for feedback!!!!!!!!!!!!!