WEBAFRICA Bad Service

Very quick to get the router delivered at a silly price I might add, since Metrofibre were around I still have had no connection, but I've been billed and I guess it's because on their side they tell me that the line is active, really? NO! it's not. I called them on Monday, and finally they tell me that there is line fault and that it has been logged. I am assuming with Metrofibre? No! I have just got off the line with Metrofibre and am told that there is no fault logged with them. I am still waiting for the ticket reference number from Metrofibre so that someone can help me get connected. I am at wits end, you cannot get hold of anyone on the phone, and I am fed up with Willie-the-bot ***!!??? I am from the old school and want to speak to a person. So Webafrica, you've got my money and you don't seem to give a toss as to my problem further. Perhaps you should have the router collected and I go elsewhere??