Webafrica bad service

We went over to fibre and as Webafrica said there was a 7 day turnover we went ahead with them. It has now been 3 weeks , Octotel have installed the fibre but we are still waiting for the router. After asking for debit order to go off on the 1st of each month, and giving our bank details we received a letter today telling us our service will be cut unless paid today. We still don’t have a service to be cut. Wehave left numerous messages to be contacted to sort this out but have still not had any feedback . Not a Happy customer.