sS
sbroeck S

1 reviews | Active since Sept 2016

29 Jul 2018, 08:44

WebAfrica bad product, service and false advertising!!!!!!!

Bad product and service from WebAfrica and false advertising. I took an LTE package 100GB which was advertised with 50Mbps and a confirmed 10Mbps for my location I have confirmed this up front with an agent. I only get between 200-500Kbps and and on a good day 3Mbps. I logged several tickets/issues with WebAfrica and it has been just over a month now without a solution. They have also been down for days for the month of July they remind me a lot of Telkom

0
Replies (6)
Webafrica
Webafrica's reply30 Jul 2018, 07:43
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

sS
sbroeck S's update02 Aug 2018, 10:58
Reviewer Update
Hi I have emailed the details as per your request. It has been over a month now with various setting changes required from me and still sitting with the same problem. More than a month going on 2 months no and still no resolution. Regards
sS
sbroeck S's update02 Aug 2018, 10:59
Reviewer Update
Also please note that I have emailed your requested details from me the very same day you rep**** on this post which was 30 July 2018
sS
sbroeck S's update15 Aug 2018, 23:58
Reviewer Update
Still waiting on reply and resolution
sS
sbroeck S's update27 Aug 2018, 15:53
Reviewer Update
Still waiting weeks later even after this complaint
sS
sbroeck S's update27 Aug 2018, 15:54
Reviewer Update
Not a phone call, email, nothing real bad service