Webafrica Bad Customer Service

Please help my wifi gives an error. Says I'm connect but there is no internet. Checked my statement and I was billed on the 1st of October 2024 for the month of October. When I communicated with WebAfrica customer service agents, I was told that connectivity for the month of October 2024 will only be activated only if I pay another amount of R399.00 meaning that they now on the 3rd of October 2024, are double billing me after they withdraw debt order on the 1st of October 2024 for the same amount. I mainly use the internet provision for work-from-home purposes. I had to lose work production for today after Webafrica disconnected my WIFI, this even after they had been paid. Kindly assist with resolution Regards Dumisani Manana *** ***