Webafrica bad customer service

I had fibre with them, everything was ok for almost a year until I move to another place. It was easy for them to arrange the moving and connect me to my new place. I was connected for a month and the following month I did not have internet connection even thou they debited my account. I tried contacting Webafrica daily on their WhatsApp line but all of a sudden no response and WhatsApp is the only a way of communicating with them when you have connection problem. Their call line can only be used for applying for a new line. I tried to call them on that number, but no one was willing to assist me. I did that for several days, calling and sending WhatsApp without success. The following month my account was debited again and still without internet connection. I was now angry and wanted to cancel and I started calling them again until I spoke to a guy who was willing to assist me. He wrote an email to cancellation department and copied me on the email. Immediate after he send the email, I was now receiving responses and they wanted to assist,. I gave them that opportunity though was still angry. They tried to assist me with the connection but they failed and this went on and on for several day without success. I started getting tired to communicate with them and I again request that they terminate my line. After I made this request, they started convincing me not to cancel they will try to assist me with the connection because bi will be liable to pay cancellation fee. I asked them how am I supposed to pay cancellation fee if they failed to assist me with the connection? I continue with the cancellation and still they debited my account the following month while I still do not have connection. I went to my banking app and reversed all the monthly premium they debited on the month where I did not have connection. And that's when they finally did cancellation buy still wanted me to pay cancellation fee of about R1300.00. I was so angry that why must I pay cancellation fee when they failed to assist me but kept on debiting my account. I refused to pay the cancellation fee but they kept on debiting it on my account and I also kept on reversing it. I received threatening emails of blacklisting from them until I made arrangements to pay them. I started paying them this month R332 and will pay that amount for the next 3 month untill I finish. My issue is this, why should I pay cancellation fee, if Webafrica failed to assist me with the connection and I gave them so many opportunities to rectify their problem but they failed. Why do you have to struggle if you have connection problem and chat on WhatsApp with a robot, but when you requested for new service/ line they can assist you via the phone call line which I very quick? I am very disappointed with their service, I will not recommend them to anyone.