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JD
Jay D

1 reviews | Active since Feb 2018

04 Jun 2019, 10:22

WebAfrica Backbone over booked

I can't give 1 Star, as the service isn't dead.. just very very slow at most times I can use it. Paying for a 20/20 fiber line and getting 0.8/0.7 out between 19.00-23.00.. even surfing gets difficult with that, streaming a movie, impossible. As good as WebAfrica was a year ago, their backbone is now completely over booked. So I am swapping. I wrote a few times, asking who their provider for international capacity is.. no answer. Anybody knows?? Doesn't make sense to swap ISP and end on the same international connection. So need that information to select a better option.

So for now, I can not recommend WebAfrica Fiber services at all...

0
Replies (8)
Webafrica
Webafrica's reply10 Jun 2019, 12:11
Official
 Dear  Jay

We’re so sorry that your Webafrica experience has been less than satisfactory. 

Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you. 

HOW TO GET HOLD OF US: 

EMAIL US: *** 

• If you have an existing ticket reference number please use this the subject line of your email. 
• Remember to supply us with your Customer Code / Order Number 
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email

CALL US: *** 
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.
 
 
Kind regards, 

Webafrica 
 
JD
Jay D's update10 Jun 2019, 12:45
Reviewer Update
And still got no answer on my TWO tickets, what backbone provider they use for international capacity. Wrote enough emails.. and not writing more, as nobody reads the emails anyhow. You ask a clear question and get a standard response back how to reset your router.. sorry.. I would start to employ people with decent reading skills
JD
Jay D's update10 Jun 2019, 12:57
Reviewer Update
And just want to add.. just canceled my service with WebAfrica.. and if Cool Ideas is better, will have some friends follow me on that journey. All leaving WebAfrica for bad Internet service at peak hours.
JD
Jay D's update29 Jun 2019, 11:29
Reviewer Update
Lets update.. 1 August I am with Cool Ideas.. and if that looks good, every single friend of mine will leave WebAfrica.
The worst is, that they do not read the support tickets they get. I even wrote, if you send me a standard email to reset my router, I see it as your way to wave the bill for this month, due to bad service. Line is more down as up this week. And what do they write back.. reset your router. Problem wasn't the router, it was Octotel.. zero information, zero idea what is going on on their own network and zero reading s****s.. can't understand why you do not even bother to read the support tickets you get, and just assume the content... just very bad customer service
JD
Jay D's update29 Jun 2019, 11:30
Reviewer Update
and why can't you write S-*******-S .. is a normal word, dear Hellopeter
JD
Jay D's update29 Jun 2019, 11:35
Reviewer Update
zero reading knowledge ... scill (c=k) is a bit to much censoring.. or????
JD
Jay D's update05 Aug 2019, 09:21
Reviewer Update
So.. lets add some more. I am finally NO customer of WebAfrica anymore! And the service already became a LOT better. Is nice, when people actually read your support tickets, you took the time to write.. WebAfrica support, doesn't bother to even read the first line. There is ZERO honor or professional behavior in that company and I know Telecoms, I was technical director of Europe's biggest Network Carrier 20 years ago. I know how things get done.. WebAfrica doesn't.. sorry, who ever designed their VoIP service, is just a very inexperienced person.. to put is very very friendly.. not sure how that company actually can survive, must be loads of people supporting those ***********s.. and you ask why?? You don't really have high expectations, do you?
WebAfrica= Even worst then Telkom (I can't change it.. I would go 0 Stars now.. they are not even deserving 1)
JD
Jay D's update02 Sept 2019, 21:38
Reviewer Update
I would give them one star now.. their billing is at best called **********. Expensive, *********** and their customer service is a joke. I would stay away from that company.. heck, Telkom is better and I never thought I say that to any company, as Telkom is really really bad. WebAfrica beats them is bad service and incompetence. WebAfrica = The worst you can get!