GT
Gersham T

1 reviews | Active since Apr 2021

18 Jun 2021, 17:22

WebAfrica as the worst service provider in Africa

Call centers was bad, but your WhatsApp service is the worst thing ever. I have requested fibre months ago and was assured the transition from my current solution to LTE would be seamless with no double billing. I HAVE BEEN double billed, spoken to 4 of your support agents over your stupid WhatsApp service and have not been helped. I was assured that a manager would contact me and nothing. You have billed me for June on LTE and fibre of which i have not even received the fibre router. With no number to call in - i cant seem to get clarity with agents. This is the gold standard for how to fail your customers.

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