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Charles M

1 reviews | Active since Mar 2026

08 Apr 2026, 19:47

WebAfrica aren’t timely on queries 😡😡

WebAfrica just simply cannot resolve a single query in time. I cannot believe it’s been 2 days already after I have downgraded my package and already paid for the new package but I’m still not connected

0
Replies (7)
Webafrica
Webafrica's reply09 Apr 2026, 09:17
Official
Hi Charles, we completely understand how frustrating this must be, waiting for service activation after already downgrading your package and making payment should never take this long. An escalation has been submitted on your behalf to ensure your activation is prioritised, and our team is actively working to get your connection up and running as quickly as possible. We’re monitoring this closely and will follow through until your service is fully restored. If there’s anything else you need while we expedite this, please let us know, we’re here to assist and make sure this is resolved without further delay. Warm regards,
Webafrica Crew 
CM
Charles M's update09 Apr 2026, 15:55
Reviewer Update
Another day just passed by, there’s still no action taken by WebAfrica 🚮🚮🚮
Webafrica
Webafrica's reply09 Apr 2026, 16:07
Official
 Hi  Charles.

We can confirm that an urgent activation request has been logged, Ref# WA***. Our teams also confirmed connecting your WhatsApp chat session earlier this afternoon to further confirm the status of the activation. You will receive an activation email the moment the service is activated on all relevant systems. 

Warm regards, 
Webafrica Crew
 
CM
Charles M's update09 Apr 2026, 16:13
Reviewer Update
The WhatsApp team ain’t helping at all. Hence you don’t have a direct phone call number. You know exactly what you were doing. Just to give us a runaround 😡
Webafrica
Webafrica's reply09 Apr 2026, 16:27
Official
  Hi  Charles.

We can confirm that an urgent activation request has been logged, Ref# WA***. Our teams also confirmed connecting your WhatsApp chat session earlier this afternoon to further confirm the status of the activation. You will receive an activation email the moment the service is activated on all relevant systems. 

Warm regards, 
Webafrica Crew 
CM
Charles M's update09 Apr 2026, 18:31
Reviewer Update
Wendy V from WhatsApp line isn’t helpful either. She just dismissed me like that, while still queryin
Webafrica
Webafrica's reply10 Apr 2026, 11:03
Official
Hello Charles,

Hello Charles,

We understand how frustrating this experience has been, especially while you were still trying to get clear help and waiting for your service to be activated. This is not the experience we aim to provide, particularly when it comes to communication and support during activation.

We’re happy to inform you that your service has now been activated. Please restart your router and test your connection.

We will also be sharing your experience with our Service Quality Team to help improve customer experiences and address the concerns raised.

If you need any further assistance, please send us a direct message on Hello Peter, and the team will be happy to help.

Warm regards,
Webafrica Crew