Webafrica are useless
If I could give 0 stars I would. Do not use this company. Not only can you not get hold of them via phone call or email (only by WhatsApp line where it literally feels like you're talking to a bot) but when you do get someone (today it took 4 hours) they are useless and like to transfer you between irrelevant departments. We are trying to cancel our line, which we have done, they wanted a month notice which was given. Now we have no internet but they are not releasing the line so a new ISP can take over. Both my wife and I work from home and we need internet access. How long are we going to be without internet access now because they are holding the line hostage? I repeat, do not ever use Webafrica.
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Webafrica's replyOfficial
02 Jun 2026, 08:16Hi Mathew,
We understand how frustrating and unsettling this situation has been, especially being left without connectivity and feeling blocked from moving to another provider. This is not the experience we want for our clients, and we recognise the impact this has on both your work and daily needs.
Your request has been escalated to the team handling line releases, and they have submitted a request for an immediate line release to the network provider. This has been flagged with urgency so that the line can be made available for your new ISP to take over as soon as possible. You will be notified by them directly the moment confirmation is received that the release has been completed.
We remain focused on ensuring the line is released without further delay so that your service can be restored through your new provider.
Warm regards,
Webafrica Crew
We understand how frustrating and unsettling this situation has been, especially being left without connectivity and feeling blocked from moving to another provider. This is not the experience we want for our clients, and we recognise the impact this has on both your work and daily needs.
Your request has been escalated to the team handling line releases, and they have submitted a request for an immediate line release to the network provider. This has been flagged with urgency so that the line can be made available for your new ISP to take over as soon as possible. You will be notified by them directly the moment confirmation is received that the release has been completed.
We remain focused on ensuring the line is released without further delay so that your service can be restored through your new provider.
Warm regards,
Webafrica Crew
Webafrica's reply02 Jun 2026, 08:16
Official
Hi Mathew,
We understand how frustrating and unsettling this situation has been, especially being left without connectivity and feeling blocked from moving to another provider. This is not the experience we want for our clients, and we recognise the impact this has on both your work and daily needs.
Your request has been escalated to the team handling line releases, and they have submitted a request for an immediate line release to the network provider. This has been flagged with urgency so that the line can be made available for your new ISP to take over as soon as possible. You will be notified by them directly the moment confirmation is received that the release has been completed.
We remain focused on ensuring the line is released without further delay so that your service can be restored through your new provider.
Warm regards,
Webafrica Crew
We understand how frustrating and unsettling this situation has been, especially being left without connectivity and feeling blocked from moving to another provider. This is not the experience we want for our clients, and we recognise the impact this has on both your work and daily needs.
Your request has been escalated to the team handling line releases, and they have submitted a request for an immediate line release to the network provider. This has been flagged with urgency so that the line can be made available for your new ISP to take over as soon as possible. You will be notified by them directly the moment confirmation is received that the release has been completed.
We remain focused on ensuring the line is released without further delay so that your service can be restored through your new provider.
Warm regards,
Webafrica Crew