Webafrica are useless. 3 months and can't activate a fibre line?

We signed up for a 50mbs fibre line in April. After a while, they came and ran the cables, plugged in router etc, and said it would be a couple of days before we went live. It's now August, and the line still isn't active.

I have wasted countless hours with their "Support", to no avail, partly because they only have a WhatsApp channel for their support. Today was a new record. 5 hours from time of initiating the chat before getting past the bots to an actual agent. Who of course wasn't the right agent and had to transfer me. Every single interaction with their pointless and useless support, it's a minimum of 4 transfers to various agents, who somehow can't read the history, so I have to constantly spew out account codes and retell my story so they can tell me they have to transfer me... It's the most convoluted, time wasting, useless, counter intuitive system I've EVER experienced, and I've experienced a lot.

3 months. And I'm still not live. Countless interaction with their stupid, stupid "support", countless "We've escalated..." empty promises...

I'm going to tell everyone I know, as loudly as I can, to avoid Webafrica like the plague, and go with literally anyone else. I curse the day I decided to tough it out and give them the chance to explain or resolve the situation. But I give up. I'm finally accepting that they are useless and cancelling the service I never got to actually use, and trying someone else.