Webafrica are *******!!

This morning I received notification from my bank confirming a debit order from my account. Upon checking, I noticed that Webafrica claimed double the amount of what is ordinarily due. I pay a monthly premium for their already mediocre service of R699.00 a month. Today, they charged me R1398.00. Please note that this is the second time over the span of a few months that they erroneously debited my account like this. There is no manner within which to contact them telephonically or via email. The only communication platform available is WhatsApp and you have to engage with a robot before eventually (easily an hour later) having a human send you a message. The response time is pathetic, they ask for information to be provided, all of which they should be able to view on their side. Despite providing bank communications proving my claim, at the end of a 3 hour wait, to be told that payment first has to reflect in their account before they can reimburse me. This is ****************!! It is *******, it is theft and in violation of my rights and agreement with them ito what was to be paid every month. I am left inconvenienced, short changed and without explanation as to how has happened again! Unfortunately Webafrica is the only fibre provider in our area which forces me to use them. I honestly hope that other service providers will step up and roll out their services in the Athlone/Rondebosch area ASAP - Webafrica is pathetic and *********** and they lack a decent level of service to their customers. I cant wait to not have to be forced to do business with them one of these days. ****** and *******!!