1 reviews | Active since Jun 2021
WEBAFRICA ARE *******
Web Africa have exhibited the most disingenuous business model this past month. Stay away from both their LTE packages, and the entire company as a whole.
I pay for the 90+90 gb LTE package to last me the entire month.
1. During the month of June, they gave me a partial allocation, instead of my full 90+90gb that I am entitled to as a paying customer. I had to fight their *********** agents, just so the could acknowledge that fact.
2. They eventually did and agreed to allocate me my outstanding data. However they took an entire week and in that time, my partial allocation got depleted.
3. Considering that fact I had to make a top because otherwise I would have had no internet for 5 days.
4. Now I am being charged for that extra top up.
With all these objective facts their agents are telling me, I the customer, who received a disrupted service should be penalized by paying more.
Sounds like a flat out ******* scheme to me under the guise of 'business' 1. Give customer a partial allocation 2. Take a week to rectify the error, while the customer's partial allocation gets depleted. 3. Force them to make a top up, and charge them end for the month for a disrupted service and a top up.
In addition their agents and technicians are just as thieving, conniving, and lacking in good customer service.
Laythan Govender passes snide remarks to customers... And their agents on WhatsApp cut you off mid conversation.
Consider me a highly dissatisfied former customer.
