DS
Danielle S
1 reviews | Active since Feb 2021
05 Mar 2022, 10:25
Webafrica are *****ing my money
Absolutely appalling customer service and communication. Impossible to get a hold of, and staff do not seem to understand or care. I have been double billed for months now for wifi with no explanation as to why and no reversal of the charge. Staff utterly unwilling to assist and impossible to get the matter escalated. DO NOT use Webafrica unless you would like them to ***** your money as well. (The wifi connection is also exceptionally poor and drops frequently)
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Danielle S's updateReviewer Update
05 Mar 2022, 12:18Further to my earlier complaint I have calculated that Webafrica has removed R1826.42 from my account. I have cancelled my service with them today because of lack of resolution, however I have ben told by the consultant (via watsapp because they don't have any other lines of communication) that they want the router back in 20 days for today (I have already been charged twice for this months service! But 20 days is not the end of the entire month even!), I must also pay for the month of April and I must pay R1725 as a cancellation fee, the consultant (Thabo) is refusing to go ahead with this cancellation because I will not given him written agreement to these ********* practices that are clearly against consumer rights. I have again requested to speak to a manager and he has informed me that there is none!
DS
Danielle S's update05 Mar 2022, 12:18
Reviewer Update
Further to my earlier complaint I have calculated that Webafrica has removed R1826.42 from my account. I have cancelled my service with them today because of lack of resolution, however I have ben told by the consultant (via watsapp because they don't have any other lines of communication) that they want the router back in 20 days for today (I have already been charged twice for this months service! But 20 days is not the end of the entire month even!), I must also pay for the month of April and I must pay R1725 as a cancellation fee, the consultant (Thabo) is refusing to go ahead with this cancellation because I will not given him written agreement to these ********* practices that are clearly against consumer rights. I have again requested to speak to a manager and he has informed me that there is none!