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Rachael V
1 reviews | Active since Dec 2018
01 Apr 2026, 09:05
WebAfrica are pathetic
Absolutely flabbergasted by the lack of support. I am now being billed for 2 services, at the incorrect billing address. This issue should have been resolved in February, but here I am sitting unable to get a refund and billing corrected because of a stupid watsapp line. I am currently waiting for responses to my queries on the watsapp line. This is absolutely unacceptable.
If anyone has any advice on how to resolve my issues with these idiots please advise me
Helpful (0)
Replies (10)0
Replies (10)
Webafrica's replyOfficial
01 Apr 2026, 11:57Hi Rachel, we completely understand how frustrating this must be, dealing with incorrect billing for multiple services, delays, and limited support channels is far from the experience you should expect. It’s clear this has caused significant inconvenience and stress. We can see that you’ve already been in touch with one of our agents via Live Chat regarding this issue. Could you let us know if you still require further assistance so we can make sure your billing and account are reviewed properly? We’re here to help get this sorted as quickly as possible. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Apr 2026, 11:57
Official
Hi Rachel, we completely understand how frustrating this must be, dealing with incorrect billing for multiple services, delays, and limited support channels is far from the experience you should expect. It’s clear this has caused significant inconvenience and stress. We can see that you’ve already been in touch with one of our agents via Live Chat regarding this issue. Could you let us know if you still require further assistance so we can make sure your billing and account are reviewed properly? We’re here to help get this sorted as quickly as possible. Warm regards,
Webafrica Crew
Webafrica Crew
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Rachael V's updateReviewer Update
07 Apr 2026, 08:23I am once again online trying to get a status update. My billing info is incorrect, and I have not received a refund on the incorrect charges yet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Rachael V's update07 Apr 2026, 08:23
Reviewer Update
I am once again online trying to get a status update. My billing info is incorrect, and I have not received a refund on the incorrect charges yet!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Rachael V's updateReviewer Update
07 Apr 2026, 08:26Absolutely unacceptable!!! No number to speak with a person, no office to go to to resolve. Absolute bull ****!!!!!!!!!!!!!!!!!!
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Rachael V's update07 Apr 2026, 08:26
Reviewer Update
Absolutely unacceptable!!! No number to speak with a person, no office to go to to resolve. Absolute bull ****!!!!!!!!!!!!!!!!!!
Webafrica's replyOfficial
07 Apr 2026, 09:49Hi Rachel,
We can hear how frustrating this has been, dealing with incorrect billing and still waiting on a refund, especially after having to follow up again, is incredibly exhausting.We’ve already requested our billing team to investigate your account and the incorrect charges as a priority. This is being actively followed up to ensure your billing details are corrected and that your refund is processed without any further delays.We’re keeping a close eye on this to make sure it’s seen through to resolution and that you’re not left in the dark again.Warm regards,
Webafrica Crew
We can hear how frustrating this has been, dealing with incorrect billing and still waiting on a refund, especially after having to follow up again, is incredibly exhausting.We’ve already requested our billing team to investigate your account and the incorrect charges as a priority. This is being actively followed up to ensure your billing details are corrected and that your refund is processed without any further delays.We’re keeping a close eye on this to make sure it’s seen through to resolution and that you’re not left in the dark again.Warm regards,
Webafrica Crew
Webafrica's reply07 Apr 2026, 09:49
Official
Hi Rachel,
We can hear how frustrating this has been, dealing with incorrect billing and still waiting on a refund, especially after having to follow up again, is incredibly exhausting.We’ve already requested our billing team to investigate your account and the incorrect charges as a priority. This is being actively followed up to ensure your billing details are corrected and that your refund is processed without any further delays.We’re keeping a close eye on this to make sure it’s seen through to resolution and that you’re not left in the dark again.Warm regards,
Webafrica Crew
We can hear how frustrating this has been, dealing with incorrect billing and still waiting on a refund, especially after having to follow up again, is incredibly exhausting.We’ve already requested our billing team to investigate your account and the incorrect charges as a priority. This is being actively followed up to ensure your billing details are corrected and that your refund is processed without any further delays.We’re keeping a close eye on this to make sure it’s seen through to resolution and that you’re not left in the dark again.Warm regards,
Webafrica Crew
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Rachael V's updateReviewer Update
07 Apr 2026, 10:38Please provide confirmation that the account billing info is corrected and this will not happen again
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Rachael V's update07 Apr 2026, 10:38
Reviewer Update
Please provide confirmation that the account billing info is corrected and this will not happen again
Webafrica's replyOfficial
07 Apr 2026, 13:00 Hey Rachael,We know some messages from the Easter weekend might not have been answered. Our team is committed to helping all our customers and responding to every query without delay.This is an automated follow-up to make sure you’re fully supported. Please send us a private message for any further assistance—we’ll get back to you ASAP.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply07 Apr 2026, 13:00
Official
Hey Rachael,We know some messages from the Easter weekend might not have been answered. Our team is committed to helping all our customers and responding to every query without delay.This is an automated follow-up to make sure you’re fully supported. Please send us a private message for any further assistance—we’ll get back to you ASAP.Warm regards,
Webafrica Crew
Webafrica Crew
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Rachael V's updateReviewer Update
16 Apr 2026, 09:28I AM STILL WAITING FOR MY REFUND
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Rachael V's update16 Apr 2026, 09:28
Reviewer Update
I AM STILL WAITING FOR MY REFUND
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Rachael V's updateReviewer Update
16 Apr 2026, 10:40I AM AT A DIFFERENT LEVEL OF DESPERATION RIGHT NOW FOR SOMEONE TO RESOLVE THIS.................................................I THINK I MUST BE LOSING MY MIND ..............THIS CAN'T BE GOING ON WITH NO RESOLUTION.............
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Rachael V's update16 Apr 2026, 10:40
Reviewer Update
I AM AT A DIFFERENT LEVEL OF DESPERATION RIGHT NOW FOR SOMEONE TO RESOLVE THIS.................................................I THINK I MUST BE LOSING MY MIND ..............THIS CAN'T BE GOING ON WITH NO RESOLUTION.............
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Rachael V's updateReviewer Update
16 Apr 2026, 10:41I WAS TOLD TOLD OVER A WEEK AGO THE ACCOUNT WAS CORRECTED. WHY AM I BEING BILLED FOR 96 DUXBURY??????????????????????????? WHY?????????????????????????
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Rachael V's update16 Apr 2026, 10:41
Reviewer Update
I WAS TOLD TOLD OVER A WEEK AGO THE ACCOUNT WAS CORRECTED. WHY AM I BEING BILLED FOR 96 DUXBURY??????????????????????????? WHY?????????????????????????
Webafrica's replyOfficial
16 Apr 2026, 12:14 Hello Rachel,
We understand how frustrating and exhausting this situation has been, especially with repeated transfers, inconsistent information, and the impact this ongoing matter has had on your time and stress levels. The frustration in having to repeat your situation multiple times is acknowledged.
We can confirm that the necessary corrections have now been app**** to the account. A credit request has been resubmitted and is currently pending approval, which typically takes between 24–48 hours. Once the credit is approved, the refund process will be formally logged and progressed.
Active engagement is taking place with the relevant teams to ensure this matter is prioritised and handled as smoothly as possible, with the aim of preventing any further delays or back-and-forth.
Warm regards,
Webafrica Crew
We understand how frustrating and exhausting this situation has been, especially with repeated transfers, inconsistent information, and the impact this ongoing matter has had on your time and stress levels. The frustration in having to repeat your situation multiple times is acknowledged.
We can confirm that the necessary corrections have now been app**** to the account. A credit request has been resubmitted and is currently pending approval, which typically takes between 24–48 hours. Once the credit is approved, the refund process will be formally logged and progressed.
Active engagement is taking place with the relevant teams to ensure this matter is prioritised and handled as smoothly as possible, with the aim of preventing any further delays or back-and-forth.
Warm regards,
Webafrica Crew
Webafrica's reply16 Apr 2026, 12:14
Official
Hello Rachel,
We understand how frustrating and exhausting this situation has been, especially with repeated transfers, inconsistent information, and the impact this ongoing matter has had on your time and stress levels. The frustration in having to repeat your situation multiple times is acknowledged.
We can confirm that the necessary corrections have now been app**** to the account. A credit request has been resubmitted and is currently pending approval, which typically takes between 24–48 hours. Once the credit is approved, the refund process will be formally logged and progressed.
Active engagement is taking place with the relevant teams to ensure this matter is prioritised and handled as smoothly as possible, with the aim of preventing any further delays or back-and-forth.
Warm regards,
Webafrica Crew
We understand how frustrating and exhausting this situation has been, especially with repeated transfers, inconsistent information, and the impact this ongoing matter has had on your time and stress levels. The frustration in having to repeat your situation multiple times is acknowledged.
We can confirm that the necessary corrections have now been app**** to the account. A credit request has been resubmitted and is currently pending approval, which typically takes between 24–48 hours. Once the credit is approved, the refund process will be formally logged and progressed.
Active engagement is taking place with the relevant teams to ensure this matter is prioritised and handled as smoothly as possible, with the aim of preventing any further delays or back-and-forth.
Warm regards,
Webafrica Crew