Webafrica are ******!

I have been double debited in Jan. One payment payment 1st, one the 4th.

The payment on the 1st was with my new card, the one on the 4th shows it was my expired card. After talking to FIVE agents on whatsapp, one finally confirmed that it was a mistake with many and that the agents should have been able to assist straight away. Ashlynn asked for my banking details after confirmation that I was double debited. That was 3 days ago, still nothing.

I am now talking to Zandile S who sends me a pdf of my statement to show a balance of zero - the statement is only up until the 1st Jan, of course I tell them the 2nd amount was taken on the 4th. I proceed to send my statements and payment notifications for the 6th time. This is disgraceful and I just want my refund!