Webafrica are ****** hiding behind a whatsapp line. No accountability, no one calls back and you dont get your money back that they deduct in error

I'm writing on behalf of a large, reputable property management agency that I work for. We tried to open a fibre account for a building. After the paperwork was signed & the banking details provided, they could not give us the package we wanted & we cancelled. We discovered they had in the cple of weeks we had been dealing with them debited the modem delivery fees twice to the building's bank *** x 2 on the 26th August & again on the 1st September. It is almost 2 months later and we are unable to get a refund form them. The only means for clients to communicate with them is via Whatsapp. When I explained to one of their consultants how difficult it is to get any progress via Whatsapp, she agreed to send me an email so that I can communicate with her, Dannileen Fransman. I have since sent her 3 emails which she does not respond to. I have asked the whatsapp consultants to leave a messaged for her to call me, she does not bother to call. Ive even asked to speak to a superior and to formally lay a complaint both of which they ignored. They expect business people to sit on whatsapp for hours with their consultants who 90% of the time do not have the level of understanding to grasp how to assist a client. They only know the basics. You ask for more help, you are ignored. These consultants could not even grasp what I meant when I said funds were debited from our bank account and now we would like the funds transfers back to us. Instead they keep telling me that a credit was passed. Yes, a credit was passed on the account with Webafrica, which now shows the account on a zero balance, but they have not refunded the money to us!! I wrote to their complaints department, but this is also non-existent. I'm surprised this company is allowed to do business at all. They have zero regard for clients and there is no accountability, their management and sales staff hide behind a whatsapp line monitored by robots. Almost 2 months later and we are still waiting on these ****** to pay us back the money they stole from our account.