Webafrica are con artists

I had to move homes unexpectedly in the beginning of July, I contacted Webafrica who were my ISP and informed them about my relocation so they could just move my fiber, after several days they picked up that my new apartment building does not have Fiber, so I had no choice but to cancel, I had already paid for the month of July, now I paid for August again when will this stop I had to a new ISP provider and had to pay them in advance I have to pay them again, with everything so expensive in the country every company is out to get you and Webafrica it seems are the worst I tried to call them but they say it's only whatsapp and there aren't even any managers available that can chat with you to explain better, because all you will get from the agent is "unfortunately" and "apologies", I really need to be refunded.