Webafrica are complete sharks

Webafrica is a ********** company, overcharging me on my account, and then lying about the situation to justify it.

I had a month to month LTE contract with them. After several months, it was obvious it wasn't going to work, so I cancelled it. Due to the notice period, I was told I would have Internet until the end of August, and then they'd pick up my router, which worked fine for me, as I was in hospital for a cancer operation, and it would be good to have LTE to watch Netflix during recovery. When I tried to connect the Internet, it didn't work, after MULTIPLE attempts on various days. I thought they must've canceled it earlier, which was fine by me, as I'd get a refund for August, due to having no service for the month. This thinking was backed up, yesterday, when they came to pick up my router (mid way through August, NOT at the end), so I gave it to them.

When I followed up about the refund, they sent an email saying that I had used 3mb(!!!!) of 100Gb on the contract, and so I couldn't get a refund. I tried MULTIPLE times to use the internet, but there was OBVIOUSLY nothing available for August. Bithiah, from Webafrica, said I had used 3mb, so I must pay for the month.

I want my money back NOW