AT
Andile T

1 reviews | Active since Apr 2022

05 Apr 2022, 11:22

Webafrica are bad for business

Two days ago we had a power outage, and when it was restored we realized that our WI-Fi was not functional; for the past two days our airtime was wasted on WEBAFRICA'S AUTOMATED MACHINE "WILLIE THE BOT".

Finally I got through to Jade, then Natalie and they were not much help, they put me through the non-existent technical department, of which I was greeted by another Automated machine which was far more annoying than WILLIE THE BOT! This Automated machine it's programmed not to help you, however to get you off WEBAFRICA'S backs.

I've learnt that Webafrica does not care about anyone but themselves, its clear that to them we nothing but numbers; e.g just two days ago they debited their monthly subscription, and instead of doing right by me they gave me a consultant from hell Poselo! The most rudest person alive, she had the audacity to raise her voice on me and then hang up whilst I was talking to her.

Luckily the call was recorded and I'm contemplating wheather to upload the recording on all social platforms

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