Webafrica are a bunch of ******* with the worst customer service I have ever experienced.

I've only been with webafrica for 6 months and It's the biggest mistake I've made.

Since day 1 I've had trouble with my modem and connection with no assistance from the support whatsapp chat except to restart the modem.

Then webafrica decides to debit my account with more than double the authorized amount for 2 months before I noticed in the beginning of Oct. When I query it, they say it's because I upgraded my package - which I did not! I'm then told to downgrade online, which says I can only downgrade beginning of November so I will still be charged the full amount for October.

I've logged 6 whatapp chats to try get the credit notes. Then on my 4th try they say they can't assist with credit notes untill the downgrade is active so I have to wait a month to request a credit note. I then recall a payment to make up for the overpayment, then I get a message to say my internet is suspended due to the unpaid amount.

It is 1 Nov today, the downgrade is active so I tried again to get the credit notes. Now they are telling me that it will take up to 30days for the credit notes to be approved.

I then asked to be transferred to the cancellation department, I have to wait for more than 3 hours for someone to respond and then they tell me I can't cancel as I have an amount outstanding on my account!!

I'm so fed up with them, my next step will be to lay a complaint at the National consumers commission.