1 reviews | Active since Oct 2013
Webafrica Appalling Support with Cell C LTE solution
So I have been with Webafrica for a few years now on the DSL side, but with Telkom not bothering to fix the line I decided to go with Webafrica's Cell C LTE service. Using this service has driven me to the point of having to make other people aware of the appalling service received from Webafrica support.
My call tickets are being closed without resolution or the ones that stay open remain unattended.
Numerous chats, phone calls and call tickets later I am no better off having a stable internet connection at home.
I sure hope Webafrica does not expect me to pay for all the time this service has been off.
See the support ticket below: VIEW TICKET TICKET ID: 116939 TICKET ID: 116939 Submitted Subject Department Urgency Status 05/03/2018 18:39 Call ticket 115133 NOT RESOLVED! Support HIGH BEING PROCESSED 05/03/2018 18:39 Warwick van der Walt - Client 05/03/2018 18:39
Please do not close unresolved call tickets. Please see attached the info Layaan requested in the previous ticket. 05/03/2018 18:44 Warwick van der Walt - Client 05/03/2018 18:44
The Attachments Attachments : co.za.JPG co.za.JPG ComparisonTelkomDSLco.za.JPG ComparisonTelkomDSLco.za.JPG Wargaming.net.JPG Wargaming.net.JPG Wargaming2and3.JPG Wargaming2and3.JPG Webafrica.co.za.JPG Webafrica.co.za.JPG 05/03/2018 18:50 Warwick van der Walt - Client 05/03/2018 18:50
Please see link for video of experience with the LTE: https://we.tl/gliYVFDsD0 06/03/2018 11:15 Warwick van der Walt - Client 06/03/2018 11:15
Another traceroute today. This seems to be getting worse. Attachments : co.za060318-11h12.JPG co.za060318-11h12.JPG 06/03/2018 14:55 Warwick van der Walt - Client 06/03/2018 14:55
Any Feedback? 07/03/2018 08:43 Warwick van der Walt - Client 07/03/2018 08:43
Please give me feedback regarding this request. It is unacceptable that a new service offering should be worse than the one i'm moving away from, and that support requests are either being closed without being resolved or in this case completely ignored! 09/03/2018 09:09 Warwick van der Walt - Client 09/03/2018 09:09
Please may I have some feedback or an eta for the repair? Currently the service is completely unusable. Attachments : WebafricaSecondCallLoggedEmailCommunication.JPG WebafricaSecondCallLoggedEmailCommunication.JPG 11/03/2018 17:10 Warwick van der Walt - Client 11/03/2018 17:10
Feedback please? ETA? 12/03/2018 09:37 Warwick van der Walt - Client 12/03/2018 09:37
WAR inc 9:36 AM (0 minutes ago) to cecil.nojaja Hi Cecil
What is going on? Over the weekend the routing issue seems to have been sorted, but now I get 500ms response times with 1mbps download speeds. It feels like we trading one issue for another.
Kind Regards Warwick 13/03/2018 09:28 Warwick van der Walt - Client 13/03/2018 09:28
As of yesterday afternoon the router refuses to connect to the APN. No connection makes for a rather useless service.
When is this getting sorted out?! 13/03/2018 09:32 Warwick van der Walt - Client 13/03/2018 09:32
WAR inc 9:32 AM (0 minutes ago) to cecil.nojaja Hi Cecil
From yesterday afternoon the router has been unable to connect at all. What the hell is going on?
Regards Warwick
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica