Hellopeter
Share Your Experience

1 reviews | Active since May 2016

05 Apr 2018, 17:08

Webafrica - Appaling speeds with LTE-A - RAIN network

I have taken the LTE-A wireless 120GB RAIN option from Webafrica. The speed should be at least 40MB/s or more. I am getting constantly below 5MB/s and sometimes below 2MB/s. Today one of their Helpdesk personnel told me that the issue is that the towers are to busy with to many clients and this is causing congestion. How does this help me as the customer. It looks like these ISP's just don’t care about after sale service. How can they keep on selling but cannot give a service?

0
Replies (11)
's update05 Apr 2018, 17:36
Reviewer Update
I am getting 0.51MB/s now with them. Their answer to this is that they can give speeds up to 50MB/s, so 0.5MB/s is then normal. Please do your homework first before signing up with WebAfrica and RAIN(LTE-A).
Webafrica
Webafrica's reply06 Apr 2018, 07:24
Official

Hello ,

Sorry to hear you’ve had a bad experience. We will do our best to sort it out.

So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.

Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.

Kind regards,

Webafrica

's update06 Apr 2018, 09:56
Reviewer Update
I have logged a ticket with webafrica and it was closed by you with the status of resolved. The issue is still present, it just shows you the type of service we are getting. My ticket number is TICKET ID: 144803.
's update06 Apr 2018, 14:28
Reviewer Update
Still waiting for feedback, I guess no resolution will be provided for the rest of the weekend.
's update07 Apr 2018, 08:34
Reviewer Update
Still waiting for webafrica to help me, I suppose they will still take my money at the end of the month.
's update09 Apr 2018, 11:55
Reviewer Update
still waiting
's update09 Apr 2018, 13:41
Reviewer Update
The business has responded with nothing, the issue is still there
's update10 Apr 2018, 11:25
Reviewer Update
Just to let everybody know that I am still waiting for web africa for support, please do not use these guys as an ISP. There is also no management or senior people employed at this company, only staff and issues cannot be escalated.
's update11 Apr 2018, 11:32
Reviewer Update
Webafrica still has not resolved my issue, They did however closed the call from their sided. As promised last week I am still waiting for one of their managers to call me. They do not deserve to sell any of the RAIN products. No support at all.
's update11 Apr 2018, 11:35
Reviewer Update
Escalated this to RAIN, told them that Webafrica cannot resolve the issue and is willing to cancel my contract or move me to Cellc's LTE-A. Obviously this is a concern for them and hopefully this can help removing this service from WebAfrica since they are chasing the customers away due to their no care attitude displayed by their management team.
's update11 Apr 2018, 11:51
Reviewer Update
Please close this one to log another one since webafica is not responding.