Webafrica and Vumatel terrible service delivery and bad customer service

I signed up for a fiber contract with Webafrica in August 2020 and I have never been happy. Their service has been terrible but very quick to write me letters of demand. They assigned Vumatel to be their installation partner on my property. I have had to pay extra over and above what had been advertised and the service has been terrible. I have had to chase the Vumatel guys from day 1, first to do the installation then the technician broke my ceiling as he was doing the installation and this has not been repaired 6 weeks later. I have sent emails and reported to the webafrica call center agents who claimed to have logged in my compliant, to date they have not responded.

The signal of the rooter is poor, I lose signal if I am more than 3m away and the service keeps dropping both in the day and night. When you call the call center you are kept on hold for days on end, the WhatsApp prompted/robotic assistant is not helpful. I have now been sent and email to demand for payment when they have broken my ceiling, given me poor service and not responded to my numerous emails.