Webafrica and Vumatel shocking service

We have been trying for over 2 weeks to change to webafrica from cool ideas. We have had one issue after another and their web chat agents are shocking,they do 10 other clients at the same time so they take forever to respond and you just sit and wait for over an hour and get no where. Finally the router arrives yesterday and it should be a simple plug in but no,there's now no internet from a perfectly working line before. Now one must wait another 24 to 48hrs for Vumatel to respond as they say it's a vumatel issue again. I'm so cross with myself for having cool ideas as I've only just come a customer of webafrica and have had nothing but terrible service and been passed back and forth from them to vumatel. Honestly a joke that it takes so long to connect and I can't understand why the process has to be so complicated. They should fix one clients problem first before connecting to another client,rather deliver better service but clearly they think we have nothing better to do with our time than wait for them to respond.