Webafrica and Vumatel

I moved house, and everything went smoothly with the getting my fibre installed at the new home. But I have been waiting for the final activation by Vumatel and Webafrica for a week now. I am working from home so being without Internet is a huge issue for me. Webafrica only uses WhatsApp, and that is not working properly. The chats go in a loop, and the agents aren't coming back to me. I tried calling, but that also sends you in loop to a call back, that never happens. Email is not an option anymore. I used to get very good service, so I am very disappointed this time around.