Webafrica and Vumatel Big ****

I app**** for fibre installation for my property on the 6/09/2022 for Vumatel via webafrica ,I paid for the router same day and they said vumatel technician will call me to come connect ,after couple of fans the router was delivered and then I started to have hope .

While I was waiting for the installation I ensured that temporarily I become online while I give them an ample time to connect the delivered router ,on the 13 I received and email with installation option date which the earliest was the 15/09/2022 which I app**** for with the time slot of 13h00.Vumatel consultant then called me to arrange with me for the available earlier slot of the 14/09/2022 at 13h00 which I agreed to .

What makes me angry is not the fact that they didn't pitch for the 14th which was arranged by them and they still had a decency of not apologizing for not pitching and because I believe in second chances I still had hoped that they will pitch on the 15th as per our initial arrangement but still dololo.

My request is very simple is for them to come and collect their router and refund my money so that I can move forward and get a service provider that takes their business serious and don't lie to their customers. I hope someone learn from this and choose wisely next they need a reliable supply of fibre ,webafrica and Vumatel big **** .