Webafrica and Vumatel are absolutely useless

I'm not a customer who likes to complain, and as someone who was in customer before, I understand the customer service game very well. I took Vumatel under Webafrica and it's been nothing but a nightmare. My fibre has been down since Thursday and today it's Monday and its still not resolved. Their agents keep saying Vumatel boxes are damaged and they don't know when they'll be fixed. Mind you, I had to report 2 downtime issues in Feb and one in Jan. I wish to cancel so bad but that R999 cancellation fee is too much. I will cancel eventually, so whoever is shopping for a fibre service provider, please stay away from Vumatel and Webafrica. Webafrica is also only on WhatsApp, which is so frustrating when chatting with *********** agents like the last person I spoke to, Awonke whom I've told to go back to previous messages to follow up but was asking me to restart my fibre without getting the root cause of the issue.