Webafrica and VUMA pathetic on service delivery

Their service is very very pathetic. I made a payment on 02 November 2024 and it took them 3 weeks to come and install the router, they only came this Sat the 23rd of November, but their line is not working. I have tried to log several queries, yet they keep on saying they are looking at it and gave me another 48hrs to 3 days to provide me with a internet service that I paid for on 2 November. This internet service provider is beyond pathetic. They take people's money without providing proper feedback on how their process works. If they had told me that all they are interested in is taking my money and not even bother to assist me with speed, I wouldn't have signed up for their service and look for other providers. The Agents on WhatsApp, I do not know if it's a robot or they are human beings, but they are not useful in resolving customer queries. Now my work has been delayed for almost a month now, because I do not have internet services. I am sure they just told themselves they will take a full month to connect my internet services. No one has even bothered to call me at all. Just a series of useless emails and Whatsapp messages. All I want is the services I paid for to be connected. I have no interest in interacting with your numerous AI robots Agents, I just need to be connected and enjoy the service I paid for. To those who are still thinking of signing up, just know how pathetic this team from WebAfrica or must I say Vuma. They are very pathetic on service delivery.