BL
Beauty L
1 reviews | Active since Oct 2014
07 May 2026, 18:50
Webafrica and Vuma come now guys!
How is my ticket resolved when I’m still not connected? I just joined you guys, paid and yet I’m not connected still. My ticket was closed as resolved. How sway?
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Replies (1)
Webafrica's replyOfficial
08 May 2026, 09:11Hi Beauty,
Thank you for taking the time to share your concern with us. We completely understand how frustrating and confusing it is to see a ticket marked as resolved while you are still not connected, especially as a new customer who has already made payment. This is understandably disappointing and not the experience you should be having at this stage.
We have taken ownership of this and can confirm that your case has been escalated to the team that handles Vuma Reach orders, with a clear request for an urgent follow‑up. They have been asked to review the status of your connection and provide you with email feedback.
If you require any further assistance, you’re welcome to reach out to us again via Hello Peter, where we can continue supporting you.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your concern with us. We completely understand how frustrating and confusing it is to see a ticket marked as resolved while you are still not connected, especially as a new customer who has already made payment. This is understandably disappointing and not the experience you should be having at this stage.
We have taken ownership of this and can confirm that your case has been escalated to the team that handles Vuma Reach orders, with a clear request for an urgent follow‑up. They have been asked to review the status of your connection and provide you with email feedback.
If you require any further assistance, you’re welcome to reach out to us again via Hello Peter, where we can continue supporting you.
Warm regards,
Webafrica Crew
Webafrica's reply08 May 2026, 09:11
Official
Hi Beauty,
Thank you for taking the time to share your concern with us. We completely understand how frustrating and confusing it is to see a ticket marked as resolved while you are still not connected, especially as a new customer who has already made payment. This is understandably disappointing and not the experience you should be having at this stage.
We have taken ownership of this and can confirm that your case has been escalated to the team that handles Vuma Reach orders, with a clear request for an urgent follow‑up. They have been asked to review the status of your connection and provide you with email feedback.
If you require any further assistance, you’re welcome to reach out to us again via Hello Peter, where we can continue supporting you.
Warm regards,
Webafrica Crew
Thank you for taking the time to share your concern with us. We completely understand how frustrating and confusing it is to see a ticket marked as resolved while you are still not connected, especially as a new customer who has already made payment. This is understandably disappointing and not the experience you should be having at this stage.
We have taken ownership of this and can confirm that your case has been escalated to the team that handles Vuma Reach orders, with a clear request for an urgent follow‑up. They have been asked to review the status of your connection and provide you with email feedback.
If you require any further assistance, you’re welcome to reach out to us again via Hello Peter, where we can continue supporting you.
Warm regards,
Webafrica Crew