Item: Webafrica
Rating: 1
Author: Charles F

Webafrica's replyOfficial

20 May 2026, 09:23

Hi Charles, we completely understand how frustrating this experience must have been, especially after waiting overnight and still not getting the level of support you expected. That is a long time to wait, and we hear your concern about the lack of direct human interaction.We can see that one of our technical support agents was able to connect with you and assist with your query under ***, but that does not take away from the experience leading up to that point. Your time is important, and we need to do better in making support more accessible and responsive.We are continuously working on improving our response times across all channels, including WhatsApp, to ensure you are not left waiting.If you are still experiencing any issues or need further assistance, please send us a private message with your details. We would really like the opportunity to step in, assist further, and turn this experience around for you.We appreciate you raising this with us; it helps us improve where it matters most.

Warm regards,
Webafrica Crew

Webafrica's reply20 May 2026, 09:23

Official

Hi Charles, we completely understand how frustrating this experience must have been, especially after waiting overnight and still not getting the level of support you expected. That is a long time to wait, and we hear your concern about the lack of direct human interaction.We can see that one of our technical support agents was able to connect with you and assist with your query under ***, but that does not take away from the experience leading up to that point. Your time is important, and we need to do better in making support more accessible and responsive.We are continuously working on improving our response times across all channels, including WhatsApp, to ensure you are not left waiting.If you are still experiencing any issues or need further assistance, please send us a private message with your details. We would really like the opportunity to step in, assist further, and turn this experience around for you.We appreciate you raising this with us; it helps us improve where it matters most.

Warm regards,
Webafrica Crew

CF

Charles F's updateReviewer Update

20 May 2026, 09:28

Thankyou and i am still waiting to be transferred as at 0930
I will send you private reply as requested

CF

Charles F's update20 May 2026, 09:28

Reviewer Update

Thankyou and i am still waiting to be transferred as at 0930
I will send you private reply as requested

CF

Charles F's updateReviewer Update

20 May 2026, 09:57

OK i may be missing something yet every time i "private reply" as requested i get same computer generated response

Does webafrica have any humans working there or is all AI/computer generated ?

CF

Charles F's update20 May 2026, 09:57

Reviewer Update

OK i may be missing something yet every time i "private reply" as requested i get same computer generated response

Does webafrica have any humans working there or is all AI/computer generated ?

CF

Charles F's updateReviewer Update

28 May 2026, 10:14

Further story
I receievd and email 27/5/2026 saying my service is cancelled which I seemed to not recall doing (2nd chances ?)

Since yesterday afternoon i have been hanging on whatsapp (regret no live calls aloud ?) to try and resolve and ams till waiting as at 1014 28/5/2026

Still not sure if i will have internet service from .................

CF

Charles F's update28 May 2026, 10:14

Reviewer Update

Further story
I receievd and email 27/5/2026 saying my service is cancelled which I seemed to not recall doing (2nd chances ?)

Since yesterday afternoon i have been hanging on whatsapp (regret no live calls aloud ?) to try and resolve and ams till waiting as at 1014 28/5/2026

Still not sure if i will have internet service from .................

Webafrica's replyOfficial

28 May 2026, 10:23

Hi Charles

We can see that one of our support members managed to connect to your chat session an hour ago to address the above connection issue. Please let us know if you require any further support via private message. We are here for you.

Warm regards,
Webafrica Crew

Webafrica's reply28 May 2026, 10:23

Official

Hi Charles

We can see that one of our support members managed to connect to your chat session an hour ago to address the above connection issue. Please let us know if you require any further support via private message. We are here for you.

Warm regards,
Webafrica Crew

CF

Charles F's updateReviewer Update

28 May 2026, 10:26

Serious ?
image.png 132.52 KB

CF

Charles F's update28 May 2026, 10:26

Reviewer Update

Serious ?
image.png 132.52 KB

CF

Charles F's updateReviewer Update

28 May 2026, 10:29

Serious ??

You are being transferred to an agent, please wait while I connect you... 0908

Mmm… this is taking a little longer than usually. Sit tight while I find an available agent for you. In the meantime, why not try find your answer in one of our KB articles: https://bit.ly/WA-KB 0945

Mmm… this is taking a little longer than usually. Sit tight while I find an available agent for you. In the meantime, why not try find your answer in one of our KB articles: https://bit.ly/WA-KB 1000

Sorry for the wait! We’re experiencing an influx of requests at the moment and working through them as fast as possible. I’ll transfer you as soon as an agent becomes available. 1015

remember this started yesterday afternoon

CF

Charles F's update28 May 2026, 10:29

Reviewer Update

Serious ??

You are being transferred to an agent, please wait while I connect you... 0908

Mmm… this is taking a little longer than usually. Sit tight while I find an available agent for you. In the meantime, why not try find your answer in one of our KB articles: https://bit.ly/WA-KB 0945

Mmm… this is taking a little longer than usually. Sit tight while I find an available agent for you. In the meantime, why not try find your answer in one of our KB articles: https://bit.ly/WA-KB 1000

Sorry for the wait! We’re experiencing an influx of requests at the moment and working through them as fast as possible. I’ll transfer you as soon as an agent becomes available. 1015

remember this started yesterday afternoon

Webafrica's replyOfficial

28 May 2026, 10:47

Hi Charles, We understand your frustration, especially given that this started yesterday afternoon and you’re still being kept waiting despite already attempting to engage with support. Repeated transfer messages and extended waiting times without resolution can understandably feel very frustrating and unproductive. We can also see that you’ve already spoken with our support team regarding this matter, so your interaction history is available on the system. This means you should not be starting from scratch, and the focus now is on ensuring continuity rather than repeating the same steps or delays. At this point, your case is already visible to the support team, and it will be picked up from the existing conversation thread so you don’t have to re-explain everything again. The team will continue assisting you from where things left off. We appreciate your patience while this is being worked through and acknowledge the inconvenience caused by the extended wait time. Warm regards,
Webafrica Crew

Webafrica's reply28 May 2026, 10:47

Official

Hi Charles, We understand your frustration, especially given that this started yesterday afternoon and you’re still being kept waiting despite already attempting to engage with support. Repeated transfer messages and extended waiting times without resolution can understandably feel very frustrating and unproductive. We can also see that you’ve already spoken with our support team regarding this matter, so your interaction history is available on the system. This means you should not be starting from scratch, and the focus now is on ensuring continuity rather than repeating the same steps or delays. At this point, your case is already visible to the support team, and it will be picked up from the existing conversation thread so you don’t have to re-explain everything again. The team will continue assisting you from where things left off. We appreciate your patience while this is being worked through and acknowledge the inconvenience caused by the extended wait time. Warm regards,
Webafrica Crew

Webafrica and service - oxy*****