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Navin D
1 reviews | Active since Jan 2024
12 Apr 2026, 18:47
WEBAFRICA AND OPENSERVE POOR SERVICE
AND YET AGAIN NOBODY CAME TO SORT OUT MY INTERNET CONNECTION ALTHOUGH OPENSERVE PROMISED TO COME ON SUNDAY THE 12TH OF APRIL FROM 12 TO 2PM
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Replies (3)0
Replies (3)
Webafrica's replyOfficial
13 Apr 2026, 11:46Hi Navin, we understand how frustrating this must be, especially after a confirmed appointment window of Sunday the 12th of April between 12:00 and 14:00 was not honoured and no one arrived as expected. We’ve located your account and can see you’ve already spoken with our consultants, and that the installation was rescheduled as part of the coordination with the fibre network team. We also see that this has already been escalated, however the installation still did not take place despite the confirmed time slot. We understand how unacceptable this is, particularly when you’ve been relying on clear commitments being met. At this stage, the matter remains with the fibre network team, and we are awaiting their feedback and a confirmed installation outcome. As soon as we receive an update, we’ll share it with you so you’re not left in the dark. We appreciate your patience and fully understand the inconvenience this has caused. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply13 Apr 2026, 11:46
Official
Hi Navin, we understand how frustrating this must be, especially after a confirmed appointment window of Sunday the 12th of April between 12:00 and 14:00 was not honoured and no one arrived as expected. We’ve located your account and can see you’ve already spoken with our consultants, and that the installation was rescheduled as part of the coordination with the fibre network team. We also see that this has already been escalated, however the installation still did not take place despite the confirmed time slot. We understand how unacceptable this is, particularly when you’ve been relying on clear commitments being met. At this stage, the matter remains with the fibre network team, and we are awaiting their feedback and a confirmed installation outcome. As soon as we receive an update, we’ll share it with you so you’re not left in the dark. We appreciate your patience and fully understand the inconvenience this has caused. Warm regards,
Webafrica Crew
Webafrica Crew
ND
Navin D's updateReviewer Update
14 Apr 2026, 13:58Hi. Openserve opened the line. Then webafrica opened the line but we still can't get access to the wi fi or internet. My wife is on the chat with the agent but still nobody can open the line for us. Really frustrated. Going on for 12 days now.
ND
Navin D's update14 Apr 2026, 13:58
Reviewer Update
Hi. Openserve opened the line. Then webafrica opened the line but we still can't get access to the wi fi or internet. My wife is on the chat with the agent but still nobody can open the line for us. Really frustrated. Going on for 12 days now.
Webafrica's replyOfficial
14 Apr 2026, 14:47 ref# W***
Hi Navin, we are here for you. To assist, we have arranged for an onboarding support callback. The team will review the activation and get in touch ASAP to assist with the Openserve fibre line setup. We will be in touch soon.
Warm regards,
Webafrica Crew
Hi Navin, we are here for you. To assist, we have arranged for an onboarding support callback. The team will review the activation and get in touch ASAP to assist with the Openserve fibre line setup. We will be in touch soon.
Warm regards,
Webafrica Crew
Webafrica's reply14 Apr 2026, 14:47
Official
ref# W***
Hi Navin, we are here for you. To assist, we have arranged for an onboarding support callback. The team will review the activation and get in touch ASAP to assist with the Openserve fibre line setup. We will be in touch soon.
Warm regards,
Webafrica Crew
Hi Navin, we are here for you. To assist, we have arranged for an onboarding support callback. The team will review the activation and get in touch ASAP to assist with the Openserve fibre line setup. We will be in touch soon.
Warm regards,
Webafrica Crew