aK
aninke K
1 reviews | Active since Sept 2013
21 Mar 2026, 17:39
Webafrica and Octotel are very dissapointing!!
Besides for the very helpful,patient and friendly Omphile who went above and beyond to assist me with my internet connectivity issues no one else has bothered to attempt to help me resolve my problem. I have been without connectivity and the only person trying to help me is Omphile. This is unacceptable as neither Webafrica not Octotel seems to care at helping me sort out my internet issue of which payment has never been late.
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Webafrica's replyOfficial
23 Mar 2026, 10:39 Hello Aninke,
Thank you for sharing your experience with us. We completely understand how frustrating it must be to be without connectivity despite timely payments, and we sincerely acknowledge the inconvenience this has caused. It’s great to hear that Omphile went above and beyond to assist you. Her dedication is much appreciated. We’ve reviewed your account and see that you’ve been in contact with our support team. It has been established that there is an issue with your line on the backend. We have escalated this on our side to the team responsible for ensuring your Octotel line is fully operational and requested that they urgently investigate the matter. They will provide feedback as soon as possible regarding the status of your line. We truly appreciate your patience while the issue is being resolved, and we’re committed to restoring your connection as quickly as possible. Should you have any further questions, you can reach out via Hello Peter for updates.
Warm regards,
Webafrica Crew
Thank you for sharing your experience with us. We completely understand how frustrating it must be to be without connectivity despite timely payments, and we sincerely acknowledge the inconvenience this has caused. It’s great to hear that Omphile went above and beyond to assist you. Her dedication is much appreciated. We’ve reviewed your account and see that you’ve been in contact with our support team. It has been established that there is an issue with your line on the backend. We have escalated this on our side to the team responsible for ensuring your Octotel line is fully operational and requested that they urgently investigate the matter. They will provide feedback as soon as possible regarding the status of your line. We truly appreciate your patience while the issue is being resolved, and we’re committed to restoring your connection as quickly as possible. Should you have any further questions, you can reach out via Hello Peter for updates.
Warm regards,
Webafrica Crew
Webafrica's reply23 Mar 2026, 10:39
Official
Hello Aninke,
Thank you for sharing your experience with us. We completely understand how frustrating it must be to be without connectivity despite timely payments, and we sincerely acknowledge the inconvenience this has caused. It’s great to hear that Omphile went above and beyond to assist you. Her dedication is much appreciated. We’ve reviewed your account and see that you’ve been in contact with our support team. It has been established that there is an issue with your line on the backend. We have escalated this on our side to the team responsible for ensuring your Octotel line is fully operational and requested that they urgently investigate the matter. They will provide feedback as soon as possible regarding the status of your line. We truly appreciate your patience while the issue is being resolved, and we’re committed to restoring your connection as quickly as possible. Should you have any further questions, you can reach out via Hello Peter for updates.
Warm regards,
Webafrica Crew
Thank you for sharing your experience with us. We completely understand how frustrating it must be to be without connectivity despite timely payments, and we sincerely acknowledge the inconvenience this has caused. It’s great to hear that Omphile went above and beyond to assist you. Her dedication is much appreciated. We’ve reviewed your account and see that you’ve been in contact with our support team. It has been established that there is an issue with your line on the backend. We have escalated this on our side to the team responsible for ensuring your Octotel line is fully operational and requested that they urgently investigate the matter. They will provide feedback as soon as possible regarding the status of your line. We truly appreciate your patience while the issue is being resolved, and we’re committed to restoring your connection as quickly as possible. Should you have any further questions, you can reach out via Hello Peter for updates.
Warm regards,
Webafrica Crew