WebAfrica and Octotel

I paid my processing fee in June. 14 June 2024 to be exact. It is now 07 July 2024 and an installation team still hasn’t come to my address to connect me. I am now spending money on data every day after already paying this processing fee which puts me at such a huge loss because of out of bundle rates and charges to my phone bill. It makes no sense! I have reached out via the WebAfrica WhatsApp line 3 times in the past weeks since paying and awaiting a call from the fibre optics technician and I keep getting the same automated responses from the chat bot and the agents who half the time do not seem attentive to the issue that sets me back with my work. This is literally in all seriousness messing with my work life and my finances.