WebAfrica and MetroFibre customer service is poor

I'm writing to express my frustration with the fibre internet installation service provided by WebAfrica. Despite ordering and paying for the service, including a courier fee of R250, there has been no installation or feedback from your team. According to your representative, WebAfrica is waiting on Metrofibre, and I was told it would only take 3-5 business days. However, it's now day 5, and I still haven't received any updates or installation. I'm extremely disappointed with the lack of communication and the delay in installation. As a paying customer, I expect a better level of service.