GS
Gavin S
1 reviews | Active since Jul 2019
04 Sept 2026, 07:31
Webafrica and Interserve is gives horrible service
We have been trying to get hold of Openserve for more than a week. Our ISP, Web Africa is also not much of a help. They have been promising for a week with no feedback or anything. This is all they can give us. Escalation references: EMS 389285/ DEC Maryke Case #258084, Openserve order reference number: ***
Helpful (0)
Replies (8)0
Replies (8)
Webafrica's replyOfficial
04 Sept 2026, 09:46Hi Gavin,
We understand how frustrating it must be to feel unsupported while trying to get assistance with your Openserve fault, especially after spending time following up and still not receiving the clarity you were hoping for. This is certainly not how we want our customers to feel, and we're here to help.
We understand how frustrating it must be to feel unsupported while trying to get assistance with your Openserve fault, especially after spending time following up and still not receiving the clarity you were hoping for. This is certainly not how we want our customers to feel, and we're here to help.
To allow us to investigate the matter further and review the escalation references you've provided, please send us a direct message via Hello Peter with the email address linked to your Webafrica account and a brief description of the issue you're experiencing. Once we have those details, we'll gladly take a closer look and determine the best way forward.
Your feedback regarding the support and communication experience will be shared with our Service Quality Team for review and improvement, as we remain committed to meeting our customers' expectations.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply04 Sept 2026, 09:46
Official
Hi Gavin,
We understand how frustrating it must be to feel unsupported while trying to get assistance with your Openserve fault, especially after spending time following up and still not receiving the clarity you were hoping for. This is certainly not how we want our customers to feel, and we're here to help.
We understand how frustrating it must be to feel unsupported while trying to get assistance with your Openserve fault, especially after spending time following up and still not receiving the clarity you were hoping for. This is certainly not how we want our customers to feel, and we're here to help.
To allow us to investigate the matter further and review the escalation references you've provided, please send us a direct message via Hello Peter with the email address linked to your Webafrica account and a brief description of the issue you're experiencing. Once we have those details, we'll gladly take a closer look and determine the best way forward.
Your feedback regarding the support and communication experience will be shared with our Service Quality Team for review and improvement, as we remain committed to meeting our customers' expectations.
Warm regards,
Webafrica Crew
Webafrica Crew
GS
Gavin S's updateReviewer Update
04 Sept 2026, 11:30Hi,
I this is now the 3rd time I have rep**** to this message without any luck.
Will you please be able to assist or at least give me any feedback?
I this is now the 3rd time I have rep**** to this message without any luck.
Will you please be able to assist or at least give me any feedback?
GS
Gavin S's update04 Sept 2026, 11:30
Reviewer Update
Hi,
I this is now the 3rd time I have rep**** to this message without any luck.
Will you please be able to assist or at least give me any feedback?
I this is now the 3rd time I have rep**** to this message without any luck.
Will you please be able to assist or at least give me any feedback?
Webafrica's replyOfficial
04 Sept 2026, 12:19Hi Gavin,
Thank you for your follow-up and for providing additional detail. We understand how frustrating it must be to still be waiting for feedback after responding multiple times, particularly when you are looking for progress on the matter. We`ve confirmed that the network provider initially attempted to make contact but was unfortunately unable to reach you. To help move the matter forward, your alternative contact details have since been provided to the network provider, and they have been requested to urgently attempt contacting you again regarding the matter. We have also highlighted that you have been actively following up and are awaiting feedback. We appreciate your patience while this is being attended to.
Thank you for your follow-up and for providing additional detail. We understand how frustrating it must be to still be waiting for feedback after responding multiple times, particularly when you are looking for progress on the matter. We`ve confirmed that the network provider initially attempted to make contact but was unfortunately unable to reach you. To help move the matter forward, your alternative contact details have since been provided to the network provider, and they have been requested to urgently attempt contacting you again regarding the matter. We have also highlighted that you have been actively following up and are awaiting feedback. We appreciate your patience while this is being attended to.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply04 Sept 2026, 12:19
Official
Hi Gavin,
Thank you for your follow-up and for providing additional detail. We understand how frustrating it must be to still be waiting for feedback after responding multiple times, particularly when you are looking for progress on the matter. We`ve confirmed that the network provider initially attempted to make contact but was unfortunately unable to reach you. To help move the matter forward, your alternative contact details have since been provided to the network provider, and they have been requested to urgently attempt contacting you again regarding the matter. We have also highlighted that you have been actively following up and are awaiting feedback. We appreciate your patience while this is being attended to.
Thank you for your follow-up and for providing additional detail. We understand how frustrating it must be to still be waiting for feedback after responding multiple times, particularly when you are looking for progress on the matter. We`ve confirmed that the network provider initially attempted to make contact but was unfortunately unable to reach you. To help move the matter forward, your alternative contact details have since been provided to the network provider, and they have been requested to urgently attempt contacting you again regarding the matter. We have also highlighted that you have been actively following up and are awaiting feedback. We appreciate your patience while this is being attended to.
Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's replyOfficial
04 Sept 2026, 13:19Hi Gavin,
We have logged an urgent follow-up with the relevant teams and will continue to be here for any further updates or support via private message.
Warm regards,
Webafrica Crew
We have logged an urgent follow-up with the relevant teams and will continue to be here for any further updates or support via private message.
Warm regards,
Webafrica Crew
Webafrica's reply04 Sept 2026, 13:19
Official
Hi Gavin,
We have logged an urgent follow-up with the relevant teams and will continue to be here for any further updates or support via private message.
Warm regards,
Webafrica Crew
We have logged an urgent follow-up with the relevant teams and will continue to be here for any further updates or support via private message.
Warm regards,
Webafrica Crew
GS
Gavin S's updateReviewer Update
04 Sept 2026, 15:22If you can not sort this today or tomorrow, I am cancelling my contract and moving over to a different provider.
GS
Gavin S's update04 Sept 2026, 15:22
Reviewer Update
If you can not sort this today or tomorrow, I am cancelling my contract and moving over to a different provider.
Webafrica's replyOfficial
04 Sept 2026, 16:49Hi Gavin,
Your latest feedback has been shared with the relevant teams and the urgency of the matter has been strongly emphasised. The team handling your query remains actively engaged and has been requested to prioritise the issue and provide the necessary assistance as soon as possible.
Your latest feedback has been shared with the relevant teams and the urgency of the matter has been strongly emphasised. The team handling your query remains actively engaged and has been requested to prioritise the issue and provide the necessary assistance as soon as possible.
Warm regards,
Webafrica Crew
Webafrica's reply04 Sept 2026, 16:49
Official
Hi Gavin,
Your latest feedback has been shared with the relevant teams and the urgency of the matter has been strongly emphasised. The team handling your query remains actively engaged and has been requested to prioritise the issue and provide the necessary assistance as soon as possible.
Your latest feedback has been shared with the relevant teams and the urgency of the matter has been strongly emphasised. The team handling your query remains actively engaged and has been requested to prioritise the issue and provide the necessary assistance as soon as possible.
Warm regards,
Webafrica Crew
GS
Gavin S's updateReviewer Update
05 Sept 2026, 18:07In addition, I will not be expecting to be charged for this month or a cancellation fee. I would not recommend you as a ISP to anyone. Please cancel my contract immediately. Another ISP said they can have Openserve at my place within 24 hours.
GS
Gavin S's update05 Sept 2026, 18:07
Reviewer Update
In addition, I will not be expecting to be charged for this month or a cancellation fee. I would not recommend you as a ISP to anyone. Please cancel my contract immediately. Another ISP said they can have Openserve at my place within 24 hours.
Webafrica's replyOfficial
07 Sept 2026, 15:39Hello there,
Just following up on the above query to check whether you still require any additional assistance.
To avoid any duplicate work on your account that may cause further delays, please send us a private message if you still need assistance with this matter. We’ll take a closer look and ensure it’s directed to the relevant team for further support.
Please note that our team is active on this platform Monday to Friday, from 08:00 to 17:00. If you message us during these hours, we’ll assist as soon as possible.
We look forward to hearing from you and helping get this sorted. 🌸
Warm regards,
Webafrica Crew
Webafrica's reply07 Sept 2026, 15:39
Official
Hello there,
Just following up on the above query to check whether you still require any additional assistance.
To avoid any duplicate work on your account that may cause further delays, please send us a private message if you still need assistance with this matter. We’ll take a closer look and ensure it’s directed to the relevant team for further support.
Please note that our team is active on this platform Monday to Friday, from 08:00 to 17:00. If you message us during these hours, we’ll assist as soon as possible.
We look forward to hearing from you and helping get this sorted. 🌸
Warm regards,
Webafrica Crew