Webafrica and Gridhost support

I paid my services online via credit card on the Gridhost customer portal and immediately my service was suspended after that. Gridhost has no online chat support like Webafrica has so I had to either email or call them. I called and it took upto 13min to answer my call and another 3min to resolve my query, whilst waiting for someone to answer I had sent an email as well and as I sent it someone answered the phone.

I spoke to someone on the Webafrica online support as they supposedly bought over Gridhost and thus my services was moved over from Webafrica to Gridhost who would deal with all hosting queries. He said that Gridhost had bought over Webafrica and that they are two different companies and he could not help me with my Gridhost query. I feel that this kind of service is absolutely ******* as an email was sent out to us and I quote

"Gridhost will now handle the support and invoicing for all your hosting services (excluding domain renewals). We've owned Gridhost since 2013, so nothing will change regarding your service or package, prices, resources, IP addresses, the server location, logins, or even the support team you deal with every day. There is no need to worry, as you will still receive the great service you’ve always enjoyed"

This statement is false as I have not received the great service I always used to enjoy. I feel as if I should move my services to a new hosting company because of my experience today. Is this how you treat loyal customers?